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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400699
Report Date: 09/27/2024
Date Signed: 09/27/2024 10:14:58 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2024 and conducted by Evaluator Susann Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20240724114337
FACILITY NAME:CAMPOS FAMILY CHILD CAREFACILITY NUMBER:
198400699
ADMINISTRATOR:CAMPOS, ALMA & AROLDOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 480-3114
CITY:LONG BEACHSTATE: CAZIP CODE:
90813
CAPACITY:14CENSUS: 4DATE:
09/27/2024
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Nancy Torres, Licensee AssistantTIME COMPLETED:
10:35 AM
ALLEGATION(S):
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Licensee disrupted day care child’s nap.
Licensee pushed day care child.
Licensee did not provide adequate food services to day care child
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Susann Sanchez conducted an unannounced complaint inspection at the facility. The purpose of this inspection is to deliver findings for the allegations above. LPA met with Licensee Assistant Nancy Torres, who gave permission for LPA to give herself a tour of the facility. Censes was taken and there was one infant and three children present.

During the investigation LPA conducted interviews with facility staff, children enrolled, parents and the Licensees. Licensee Alma Campos stated during interview that if parents arrive while children are napping. She will assist parent in waking up children and helping them get ready to go home. A parent also stated if they arrive during nap that Licensee or staff will assist child, but Licensee does not disrupt nap. Staff and children interviewed did not corroborate the allegation. In regards to the allegation “Licensee pushed day care child,” everyone interviewed did not corroborate the allegation. Children interviewed stated that the licensee does not push them. Parents stated that they are happy with the care provided at the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Susann Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20240724114337
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CAMPOS FAMILY CHILD CARE
FACILITY NUMBER: 198400699
VISIT DATE: 09/27/2024
NARRATIVE
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Regarding allegation “Licensee did not provide adequate food services to day care child” All children interviewed stated they like the food that is given at daycare. However, licensee Alma Campos stated in the interview that if children do not like the food given, there are no alternates. Staff and parents interviewed did not corroborate the allegation. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights were given and explained. Exit interview conducted and report was reviewed with Licensee Assistant Nancy Torres.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Susann Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2