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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400799
Report Date: 04/08/2025
Date Signed: 04/08/2025 11:30:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2025 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20250219144110
FACILITY NAME:LANDEROS FAMILY CHILD CAREFACILITY NUMBER:
198400799
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 5DATE:
04/08/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Licensee Rossana Landeros TIME COMPLETED:
11:40 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Provider caused bruising to child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced visit at the facility for the purpose of delivering findings for the allegation above. LPA initially met with Staff 1 - who was supervising 5 children. Licensee arrived a few minutes later.
During the course of the investigation LPA conducted interviews with the Parent of Child 1, the Licensee, Staff, children and parents of children enrolled. LPA also reviewed video footage. Per the report provided to the Department, Parent of Child 1 noticed a bruise on Child 1’s face and back. Per interviews conducted with Licensee and Staff, on 2/14/25 Child 1 fell face forward onto a chair during a game of musical chairs while playing at the facility. LPA observed video footage showing this incident. There was no footage of any incident involving the child’s back. Licensee and staff deny seeing any bruises on the child’s back. Interviews conducted with children and parents of children enrolled revealed no concerns of safety about the care provided. Based on interviews and record review the above allegation is unsubstantiated meaning although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and a copy of the report were provided to Licensee Rossana Landeros .
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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