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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400809
Report Date: 08/08/2025
Date Signed: 08/08/2025 03:18:28 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2025 and conducted by Evaluator Peter Bishop
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250505092135
FACILITY NAME:ROWLES FAMILY CHILD CAREFACILITY NUMBER:
198400809
ADMINISTRATOR:ROWLES, BIONKA & BRANDONFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 920-6845
CITY:LOS ANGELESSTATE: CAZIP CODE:
90059
CAPACITY:14CENSUS: 3DATE:
08/08/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Licensee Bionka RowlesTIME COMPLETED:
03:35 PM
ALLEGATION(S):
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Reporting Requirements
INVESTIGATION FINDINGS:
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On August 8, 2025 at 2:00 pm Licensing Program Analyst (LPA) Peter Bishop arrived to conduct an unannounced/visit to correct and deliver findings on the complaint delivered on 07/28/2025 for one of the allegations received regarding reporting requirements. Upon arrival, LPA met Licensee Bionka Rowles and informed her of the purpose for the visit. LPA Bishop took a census of the children present and enrolled. LPA Bishop observed 3 children present and there are 8 children enrolled.

One of the allegations indicated on the original complaint received by this office on May 5, 2025 was failure to report an incident as required by the Department. Based on Interviews conducted with Licensee’s Bionka and Brandon Rowles admitted to not calling CDSS to report an allegation . Both Licensee’s indicated that they did not call to report. Licensee’s stated they knew to report but did not this time. LPA Bishop informed Licensee’s of their duty to report and they indicated that they would report Incidents that occur.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Peter Bishop
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20250505092135
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: ROWLES FAMILY CHILD CARE
FACILITY NUMBER: 198400809
VISIT DATE: 08/08/2025
NARRATIVE
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Licensee’s did not follow the required protocol in terms of reporting requirements and was not reported to Child Care Licensing within the required 24 hours. Licensee was advised that unusual incidents shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours.

In addition, a written report shall be submitted to the Department within seven days following the occurrence of such event. Based on the LPA Bishop’s Interviews with Licensee’s the preponderance of the evidence standard has been met; therefore the above allegation is found to be SUBSTANTIATED. LPA advised licensee that a Type B Deficiency will be issued under California Code of Regulation (CCR) section 102416.2(b)(3)(C) and is listed on the attached LIC 9099D Deficiency page.

Exit interview conducted with Licensee Bionka Rowles. Appeal rights discussed and explained. The notice of site inspection must remain posted for a period of 30 days during hours of operation. A copy of the report along with appeal rights were given as well. Failure to maintain posting will result in a civil penalty of $100.00 dollars.

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SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Peter Bishop
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 54-CC-20250505092135
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: ROWLES FAMILY CHILD CARE
FACILITY NUMBER: 198400809
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/08/2025
Section Cited
CCR
102416.2(b)(3)(c)
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102416.2 Reporting Requirements (b) the Licensee shall report to the Department any of the events...(3) Health and Safety Code Section 1597.467(b)(1) provides in part...(C) any unusual incident ... This requirement is not met as evidenced by:
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LPA discussed the reporting process with Licensee Bionka Rowles and provided the MPSW Regional Telephone Number.
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Licensee failed to report. Licensees must report any unusual incident or injury to Licensing office by next business day, within 24 hours of the occurrence which poses and potential Health, safety and/or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Peter Bishop
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2025
LIC9099 (FAS) - (06/04)
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