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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198601665
Report Date: 08/02/2022
Date Signed: 08/04/2022 04:37:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/24/2020 and conducted by Evaluator Cynthia D Chan
COMPLAINT CONTROL NUMBER: 28-AS-20201224134008
FACILITY NAME:ELEGANT CARE INC.FACILITY NUMBER:
198601665
ADMINISTRATOR:JEWEL REESEFACILITY TYPE:
740
ADDRESS:834 E. 74TH ST.TELEPHONE:
(323) 821-1601
CITY:LOS ANGELESSTATE: CAZIP CODE:
90001
CAPACITY:6CENSUS: 5DATE:
08/02/2022
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Jewel Reese, AdministratorTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Facility staff mismanaged resident's medication resulting in hospitalization.
INVESTIGATION FINDINGS:
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This report dated 8/2/22 supersedes the report on 12/31/2020. This report contains additional information regarding the allegation and findings remain the same as unsubstantiated.

Licensing Program Analyst (LPA) Cynthia Chan initiated a subsequent complaint investigation for the allegation – Facility staff mismanaged resident’s medication resulting in hospitalization. LPA arrived at 10:30 a.m. and met with Staff, Stacey Thomas. Administrator, Jewel Reese, arrived at 10:50 a.m. The purpose of the visit was explained.

On 12/31/2020, LPA Chan conducted the initial visit telephonically. LPA interviewed the Administrator and requested copies of Staff and Resident rosters and documents pertaining to Resident #1: Physician's Report, hospital discharge documents, Medication Log from October through December 2020, and the Appraisal Needs and Service Plan. On 7/7/21, LPA Chan interviewed 1 Staff and 4 Residents. Resident #1 has passed away on 1/26/21 and was not interviewed.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Cynthia D Chan
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 08/02/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20201224134008
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: ELEGANT CARE INC.
FACILITY NUMBER: 198601665
VISIT DATE: 08/02/2022
NARRATIVE
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The investigation revealed the following:

In regards to allegation – Facility staff mismanaged resident’s medication resulting in hospitalization. It was alleged that Resident #1’s (R1) medication was mismanaged resulting in hospitalization with Diabetic ketoacidosis in December 2020. Administrator Reese denied mismanaging resident #1’s medications. She stated that every time residents take their medication, it is marked on the medication log. Per Administrator and Staff interviews, R1 was medication compliant and had taken all the medications prescribed by the physician including the insulin injection which R1 self-injected. Administrator and Staff stated that R1 had a stroke which left resident with limited mobility, however, was still able to self-administer the insulin daily after returning from the hospital. Administrator stated that in order to retain the resident, he/she needed to be able to administer own injection or have a skilled professional administer it. LPA Chan reviewed Resident #1’s (R1) Medication Administration Record (MAR) from October through December 2020 and it was recorded that all medications were given. According to the hospital records, Resident #1 was admitted to the hospital on 12/10/2020 with CVA (Cerebral vascular accident) and discharged on 12/15/2020. The hospital records indicated there were no acute distress and resident appeared well developed and well nourished. On 12/21/2020, Resident #1 was admitted to the hospital with seizures. After being discharged, Administrator stated R1 returned to the facility and was able to continue administering own medications including the insulin injection.

During the visit today, LPA interviewed 4 residents who all stated that the staff are nice and help with their needs. 2 out of the 4 interviewed are taking medications and both stated that they take their medications daily.



Based on review of records and interviews, there is no sufficient evidence to indicate that staff mismanaged resident’s medication resulting in hospitalization.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Cynthia D Chan
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 08/02/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2