198602134-5-13-2026-11-AS-PMAA-DURT9Y-20260605143238

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602134
Report Date: 05/13/2026
Date Signed: 05/13/2026 04:34:27 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Zina Brown

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260403094947

FACILITY NAME:	GLEN PARK AT LONG BEACH		FACILITY NUMBER:	198602134
ADMINISTRATOR:	CATHERINE BRINAS DACARA		FACILITY TYPE:	740
ADDRESS:	1046 E 4TH ST		TELEPHONE:	(562) 432-7468
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90802
CAPACITY:	208	CENSUS: 110	DATE:	05/13/2026
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Catherine Dacara (Assistant Administrator)		TIME COMPLETED:	04:35 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility staff mismanage residents’ medications.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 05/13/2026 at 8:15am, the Department conducted an subsequent visit to deliver the investigation findings at this facility for the allegation listed above. During today’s visit, the department met with Catherine Dacara (Assistant Administrator) and explained the purpose of the visit.

The investigation consisted of the following: On 04/07/2026 between the hours of 8:40am - 1:33pm, the Department interviewed Administrator (A1), Staff (S1 - S5), Residents (R1 - R10). The department also requested and obtained the following documents: Staff Roster (dated 03/19/2026), Resident Roster (dated 04/06/2026), Employee Schedule (dated 03/29/2026 - 04/04/2026), Visitor Log (dated 04/02/2026),2 Resident Records for R1 & R2 which include: LIC 601: Identification & Emergency Information (R1 dated 03/09/2026 & R2 dated 02/26/2025), LIC 602: Physician Report for Residential Care Facilities for the Elderly (RCFE) (R1 dated 08/21/2025 & R2 dated 02/07/2025), LIC 603: Preplacement Appraisal Information (R1 dated 08/27/2025 & R2 dated 02/07/2025), Admission Agreement (R1 dated 09/19/2025 & R2 dated 02/28/2025, R1's New Resident Account Set Up (dated 09/19/2025) . .Report continues on LIC 9099-C

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 05/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 8

Control Number 11-AS-20260403094947

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: GLEN PARK AT LONG BEACH	FACILITY NUMBER: 198602134
	VISIT DATE: 05/13/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

R1's LIC 9172 Functional Capability Assessment (dated 08/27/2025), R1's Concise Care Group (dated 08/06/2025), R1's Patient Chart (not dated), Besht Wellness (dated 03/05/2026), R1's Appraisal/Need & Service Plan (dated 12/19/2025), R1's Invoice for Monthly Room Charge (September 2025 -April 2026) R2's Internal Resident Incident Report (dated 09/26/2025) and R1's & R2's ALl Order Administered/ Medication List (January 2026- June 2026) .

The investigation revealed the following:

Allegation: Facility staff mismanage residents’ medications.
It was alleged that residents’ medications were not administered as prescribed and that documentation was incomplete.

On 04/07/2026 between the hours of 8:40am – 8:52am, the Department interviewed A1 regarding the allegation. A1 denied the allegation and stated med-techs assist with self-administered medications when LVNs are unavailable. A1 reported not being aware of any missed doses or medication errors.

On 04/07/2026 between the hours of 11:55am – 1:33pm, the Department interviewed five (5) staff regarding the allegation. Four (4) out of five (5) staff denied the allegation. One (1) staff was unaware. Staff reported they were not aware of missed doses and stated they notify the med-tech or charge nurse if unable to administer medications.

On 04/07/2026 between the hours of 9:00am – 11:52am, the Department interviewed ten (10) residents regarding the allegation. One (1) of ten (10) residents confirmed the allegation. One (1) out ten (1) resident was unsure of the allegation. Eight (8) out of ten (10) denied the allegation. One resident reported missed doses; another resident was unsure of their medication management.

On 05/13/2026 between the hours of 10:10am – 11:00am, the Department conducted a records review of the April and May 2026 Medication Administration Records (MARs) and observed multiple missing staff initials indicating undocumented medication administration for several residents. The Department also observed medications remaining inside bubble packs despite being initialed as administered. Missing initials were noted for daily medications which include, diabetic medications, antihypertensives, anticoagulants, and ophthalmic treatments. These discrepancies were observed for multiple residents on multiple dates, and no documentation was found to explain the missing initials or unadministered medications.

Based on the Department's observations and interviews which were conducted and the records that were reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED under California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D and a copy of this report was provided with appeal rights.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 05/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 8

Control Number 11-AS-20260403094947

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: GLEN PARK AT LONG BEACH	FACILITY NUMBER: 198602134
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/13/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 05/06/2026 Section Cited CCR 87465(a)(4)	1 2 3 4 5 6 7	A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: The licensee shall assist residents with self-administered medication as needed	1 2 3 4 5 6 7	The Administrator will arrange an in‑service medication‑management training with the facility’s contracted pharmacy for all medication‑assisting staff. Training will include proper MAR documentation and ensuring medications are initialed at the time of administration.
	8 9 10 11 12 13 14	Based on observation and record review: The Department observed medications remaining inside bubble packs despite being initialed as administered and or not being initialed on the MAR which poses a potential health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14	The Administrator will submit proof of completed pharmacy in-service training to the Department by the due date.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 05/13/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 8

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Zina Brown

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260403094947

FACILITY NAME:	GLEN PARK AT LONG BEACH		FACILITY NUMBER:	198602134
ADMINISTRATOR:	CATHERINE BRINAS DACARA		FACILITY TYPE:	740
ADDRESS:	1046 E 4TH ST		TELEPHONE:	(562) 432-7468
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90802
CAPACITY:	208	CENSUS: 110	DATE:	05/13/2026
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Catherine Dacara (Assistant Administrator)		TIME COMPLETED:	04:35 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility staff do not ensure that residents’ toileting needs are met.
Facility staff did not treat residents with dignity and respect.
Facility staff do not ensure residents’ medical needs are being met.
Staff do not ensure food served is of good quality.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 05/13/2026 at 8:15am, the Department conducted an subsequent visit to deliver the investigation findings at this facility for the allegations listed above. During today’s visit, the department met with Catherine Dacara (Assistant Administrator) and explained the purpose of the visit.

The investigation consisted of the following: On 04/07/2026 between the hours of 8:40am - 1:33pm, the Department interviewed Administrator (A1), Staff (S1 - S5), Residents (R1 - R10). The department also requested and obtained the following documents: Staff Roster (dated 03/19/2026), Resident Roster (dated 04/06/2026), Employee Schedule (dated 03/29/2026 - 04/04/2026), Visitor Log (dated 04/02/2026),2 Resident Records for R1 & R2 which include: LIC 601: Identification & Emergency Information (R1 dated 03/09/2026 & R2 dated 02/26/2025), LIC 602: Physician Report for Residential Care Facilities for the Elderly (RCFE) (R1 dated 08/21/2025 & R2 dated 02/07/2025), LIC 603: Preplacement Appraisal Information (R1 dated 08/27/2025 & R2 dated 02/07/2025), Admission Agreement (R1 dated 09/19/2025 & R2 dated 02/28/2025, R1's New Resident Account Set Up (dated 09/19/2025) . .Report continues on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 05/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 8

Control Number 11-AS-20260403094947

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: GLEN PARK AT LONG BEACH	FACILITY NUMBER: 198602134
	VISIT DATE: 05/13/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

R1's LIC 9172 Functional Capability Assessment (dated 08/27/2025), R1's Concise Care Group (dated 08/06/2025), R1's Patient Chart (not dated), Besht Wellness (dated 03/05/2026), R1's Appraisal/Need & Service Plan (dated 12/19/2025), R1's Invoice for Monthly Room Charge (September 2025 -April 2026) R2's Internal Resident Incident Report (dated 09/26/2025) and R1's & R2's ALl Order Administered/ Medication List (January 2026- June 2026) .

The Investigation revealed the following
Allegation: Facility staff do not ensure that residents’ toileting needs are met.
It was alleged that residents were not receiving timely assistance with toileting and incontinence care due to chronic understaffing, resulting in delays in responding to care needs and insufficient break coverage.

On 04/07/2026 between the hours of 8:40am - 8:52am, the Department interviewed A1 in regards to the allegation. A1 denied the allegation, stated not being informed of any resident left soiled or any staff refusing assistance due to being on break. A1 explained that the facility uses a break schedule to ensure coverage and stated not being present during the reported incident and did not receive follow-up information.

On 04/07/2026 between the hours of 11:55am - 1:33pm, the Department interviewed 5 staff regarding the allegation.
five (5) staff regarding the allegation. Five (5) out of five (5) staff denied the allegation. Staff reported they had not observed a resident left soiled, had not refused assistance due to being on break, and stated that another caregiver is assigned to provide coverage when a staff member is on break.

On 04/07/2026 between the hours of 9:00am – 11:52am, the Department interviewed ten (10) residents regarding the allegation. One (1) of ten (10) residents was aware of the allegation. Nine (9) out of ten (10) residents denied the allegation. Residents reported they independently manage toileting or receive timely assistance. One resident reported a single instance where staff stated they were on break in regards to the delay in responding to care needs.

On 05/13/2026 between the hours of 10am - 11am, the Department conducted a records review of resident assessments and facility documentation and did not observe any records indicating unmet toileting needs or delays in incontinence care.

Based on information gathered through interviews and record reviews, there is not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 05/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026

LIC9099 (FAS) - (06/04)

Page: 5 of 8

Control Number 11-AS-20260403094947

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: GLEN PARK AT LONG BEACH	FACILITY NUMBER: 198602134
	VISIT DATE: 05/13/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Allegation: Facility staff did not treat residents with dignity and respect.
It was alleged that staff entered rooms without knocking, spoke rudely to residents, and refused to provide their names.

On 04/07/2026 between the hours of 8:40am – 8:52am the Department interviewed A1 regarding the allegation. A1 denied the allegation and stated not being informed of any staff entering rooms without knocking, speaking rudely to residents, or refusing to provide their names. A1 stated staff are required to knock before entering rooms and provide their names when asked, and A1 did not receive any complaints regarding disrespectful conduct.

On 04/07/2026 between the hours of 11:55am – 1:33pm, the Department interviewed five (5) staff regarding the allegation. Five (5) out of five (5) staff denied the allegation. Staff reported they knock before entering resident rooms, do not speak to residents in a rude manner, and provide their names when requested. Staff stated they were not aware of any incidents involving rude tone or refusal to identify themselves.

On 04/07/2026 between the hours of 9:00am – 11:52am, the Department interviewed ten (10) residents regarding the allegation. Two (2) of ten (10) residents confirmed the allegation. Eight (8) of ten (10) residents denied the allegation. Two residents reported incidents involving rude tone or failure to knock; the remaining residents reported staff knock before entering and treat them respectfully.

On 05/13/2026 between the hours of 10:00 AM – 11:00 AM, the Department conducted a records review of facility policies, resident rights documentation, and internal records and did not observe any documentation indicating staff failed to treat residents with dignity or respect.

Based on information gathered through interviews and record reviews, there is not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 05/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026

LIC9099 (FAS) - (06/04)

Page: 6 of 8

Control Number 11-AS-20260403094947

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: GLEN PARK AT LONG BEACH	FACILITY NUMBER: 198602134
	VISIT DATE: 05/13/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Allegation: Facility staff do not ensure residents’ medical needs are being met.
It was alleged that residents were not receiving ordered physical therapy or medical services.

On 04/07/2026 between the hours of 8:40am – 8:52am, the Department interviewed A1 regarding the allegation. A1 denied the allegation and stated not being aware of any resident failing to receive ordered physical therapy or medical services. A1 stated the facility follows up with therapy providers when services are missed and had not received reports of unmet medical needs.

On 04/07/2026 between the hours of 11:55am – 1:33pm, the Department interviewed five (5) staff regarding the allegation. Four (4) out of five (5) staff denied the allegation. One (1) out of five (5) staff was unaware of the allegation. Staff reported they had not observed residents missing medical services and stated they notify the LVN or med-tech when residents report concerns.

On 04/07/2026 between the hours of 9:00am – 11:52am, the Department interviewed ten (10) residents regarding the allegation. One (1) of ten (10) residents confirmed the allegation. Nine (9) of ten (10) residents denied the allegation. One resident reported not receiving physical therapy; other residents reported receiving medical services as ordered or stated delays were due to insurance authorization rather than facility action.

On 05/13/2026 between the hours of 10:00am – 11:00am, the Department conducted a records review of LIC 602s, LIC 603s, and medical documentation and did not observe any records indicating missed medical services or lack of follow up by the facility.

Based on information gathered through interviews and record reviews, there is not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 05/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026

LIC9099 (FAS) - (06/04)

Page: 7 of 8

Control Number 11-AS-20260403094947

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: GLEN PARK AT LONG BEACH	FACILITY NUMBER: 198602134
	VISIT DATE: 05/13/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Allegation: Staff do not ensure food served is of good quality.
It was alleged that the food served to residents was of poor quality and did not meet nutritional needs, and that inadequate staffing and oversight contributed to inconsistent meal preparation and insufficient attention to dietary requirements.

On 04/07/2026 between the hours of 8:40am – 8:52am, the Department interviewed A1 regarding the allegation. A1 denied the allegation and stated menus are created monthly and reviewed for nutritional adequacy. A1 reported not receiving complaints regarding food quality.

On 04/07/2026 between the hours of 11:55am – 1:33 pm, the Department interviewed five (5) staff regarding the allegation. Five (5) out of five (5) staff denied the allegation. Staff reported they had not received complaints regarding food quality and stated meals are prepared according to posted menus.

On 04/07/2026 between the hours of 9:00am – 11:52am, the Department interviewed ten (10) residents regarding the allegation. One (1) of ten (10) residents confirmed the allegation. Nine (9) of ten (10) residents denied the allegation. One resident reported dissatisfaction with food quality; other residents reported meals were satisfactory.

On 05/13/2026 between the hours of 10:00am – 11:00am, the Department conducted a records review of the facility’s posted Spring 2026 menus for Weeks 1, 3, and 4. The Department observed that the menus were dated, organized, and reflected balanced meals including proteins, vegetables, starches, fruits, and desserts. Breakfast menus included hot cereals, eggs, pancakes, and juice options. Lunch and dinner menus included soups, salads, meats, vegetables, and desserts. The Department observed that the menus aligned with the facility’s Admission Agreement requirement to provide three nutritious meals daily and accommodate special diets. No documentation was found indicating that meals served failed to meet nutritional standards or that residents were served food inconsistent with posted menus or dietary requirements.

Based on information gathered through interviews and record reviews, there is not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted with Catherine Dacara and a copy of this report was provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 05/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026

LIC9099 (FAS) - (06/04)

Page: 8 of 8