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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198602134
Report Date: 06/09/2026
Date Signed: 06/09/2026 11:05:00 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2026 and conducted by Evaluator Jose Anguiano
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20260311163742
FACILITY NAME:GLEN PARK AT LONG BEACHFACILITY NUMBER:
198602134
ADMINISTRATOR:CATHERINE BRINAS DACARAFACILITY TYPE:
740
ADDRESS:1046 E 4TH STTELEPHONE:
(562) 432-7468
CITY:LONG BEACHSTATE: CAZIP CODE:
90802
CAPACITY:208CENSUS: 115DATE:
06/09/2026
UNANNOUNCEDTIME BEGAN:
08:19 AM
MET WITH:Catherine DacaraTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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9
Facility did not maintain a safe and healthful environment for the resident.
INVESTIGATION FINDINGS:
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This report supersedes the report created on 03/18/2026. An additional report will be provided addressing the remaining allegations investigated. The findings regarding the loud television and resulting sleep disruption remain unchanged.

On 06/09/2026, Licensing Program Analyst (LPA) Jose Anguiano conducted an unannounced complaint visit. LPA met with Administrator Catherine Dacara.
The investigation consisted of the following: On 03/18/2026, LPA Anguiano interviewed fourteen (14) residents (R1–R14) and five (5) staff members (S1–S5), conducted observations, and collected records. Records obtained included internal incident reports for R1 and R2, an LIC 500 dated 03/12/2026, staff roster, resident roster dated 03/05/2026, and an internal resident incident report for R5 with documentation of a house rules reminder provided. LPA also reviewed four (4) resident files, including admission agreements, physician’s reports, and appraisal/reappraisal documents.
The investigation revealed the following: Please see report continuation on (LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 11-AS-20260311163742
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: GLEN PARK AT LONG BEACH
FACILITY NUMBER: 198602134
VISIT DATE: 06/09/2026
NARRATIVE
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Regarding the allegation, “Facility did not maintain a safe and healthful environment for the resident,” it was alleged that a resident was subjected to ongoing noise disturbances due to a roommate’s loud television at night, resulting in sleep disruption.
Records review revealed internal incident reports dated 03/12/2026 and 03/13/2026 documenting concerns regarding loud television use and roommate conflict between R1 and R2. Documentation indicated that R1 reported concerns regarding television volume and difficulty sleeping. Records also indicated that staff provided reminders to R2 regarding house rules, including lowering television volume and use of headphones at night. However, the facility did not provide additional requested documentation, including behavior logs, complaint logs, or other records demonstrating ongoing monitoring, follow-up actions, or effective resolution of the roommate conflict.
Resident interviews revealed that R1 reported concerns regarding loud television volume at night and disruption of sleep. Staff interviews revealed ongoing roommate conflict between R1 and R2 involving television volume, different sleep schedules, and sleep disruption. Staff further reported that incident reports were completed, the issue was brought to administration, and staff attempted verbal interventions including reminders, counseling, mediation, and review of house rules. S1 reported addressing the concern by counseling the resident, reviewing house rules, and offering a room change. However, both residents declined relocation and staff reported the concern remained ongoing at the time of the investigation.
Observations revealed that residents were observed in their rooms and common areas, and the facility appeared calm during the visit.
Based on interviews conducted, observations made, and records reviewed, the preponderance of evidence standard has been met. Therefore, the allegation that the facility did not maintain a safe and healthful environment for the resident due to ongoing noise disturbance and sleep disruption is Substantiated. This is a violation of California Code of Regulations, Title 22, Division 6, Chapter 8, Section 87468.1(a)(2), Personal Rights of Residents in All Facilities. A citation is being issued on the attached (LIC9099-D).

An exit interview was conducted with the Administrator. A copy of this report and appeal rights were provided to the Administrator.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2026 and conducted by Evaluator Jose Anguiano
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20260311163742

FACILITY NAME:GLEN PARK AT LONG BEACHFACILITY NUMBER:
198602134
ADMINISTRATOR:CATHERINE BRINAS DACARAFACILITY TYPE:
740
ADDRESS:1046 E 4TH STTELEPHONE:
(562) 432-7468
CITY:LONG BEACHSTATE: CAZIP CODE:
90802
CAPACITY:208CENSUS: 115DATE:
06/09/2026
UNANNOUNCEDTIME BEGAN:
08:19 AM
MET WITH:Catherine DacaraTIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility did not maintain a safe and healthful environment for the resident.
INVESTIGATION FINDINGS:
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2
3
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5
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13
This report supersedes the report dated 03/18/2026 and addresses the remaining allegations that were investigated but not included in the original report. A separate report was completed regarding the allegation related to loud television volume and resulting sleep disruption.

On 06/09/2026, Licensing Program Analyst (LPA) Jose Anguiano conducted an unannounced complaint visit. LPA met with Administrator Catherine Dacara.
The investigation consisted of the following: On 03/18/2026, LPA Anguiano interviewed fourteen (14) residents (R1–R14) and five (5) staff members (S1–S5), conducted observations, and collected records. Records obtained included internal incident reports for R1 and R2, an LIC 500 dated 03/12/2026, staff roster, resident roster dated 03/05/2026, and an internal resident incident report for R5 with documentation of a house rules reminder provided. LPA also reviewed four (4) resident files, including admission agreements, physician’s reports, and appraisal/reappraisal documents.
Please see report continuation on (LIC9099-C).
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 11-AS-20260311163742
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: GLEN PARK AT LONG BEACH
FACILITY NUMBER: 198602134
VISIT DATE: 06/09/2026
NARRATIVE
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The investigation revealed the following: Regarding the allegation that a resident attempted to run over another resident with a wheelchair, interviews conducted with residents and staff did not corroborate the allegation. Staff interviewed denied knowledge of physical aggression or wheelchair aggression between R1 and R2. S1 stated this concern had not been previously reported. Records reviewed did not contain incident reports, behavior logs, or other documentation supporting the allegation. During the visit, LPA did not observe physical aggression between residents.

Regarding the allegation that a resident yelled at another resident, interviews conducted with residents and staff did not corroborate the allegation. Staff interviewed denied knowledge of yelling between R1 and R2. S1 stated this concern had not been previously reported. Records reviewed did not contain incident reports, behavior logs, or other documentation supporting the allegation. During the visit, LPA did not observe yelling or active conflict between residents.

Regarding the allegation that a resident used abusive language toward another resident, interviews conducted with residents and staff did not corroborate the allegation. Staff interviewed denied knowledge of abusive language between R1 and R2. S1 stated this concern had not been previously reported. Records reviewed did not contain incident reports, behavior logs, or other documentation supporting the allegation.

During the visit, LPA did not observe abusive language or active conflict between residents. Based on interviews conducted, observations made, and records reviewed, although the allegations may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violations occurred. Therefore, the allegations are Unsubstantiated.

No deficiencies were cited regarding these allegations. An exit interview was conducted with the Administrator. A copy of this report was provided to the Administrator.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 11-AS-20260311163742
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: GLEN PARK AT LONG BEACH
FACILITY NUMBER: 198602134
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/10/2026
Section Cited
CCR
87468.1(a)(2)
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87468.1 Personal Rights of Residents in All Facilities(a)...in all residential care facilities for the elderly...all of the following personal rights:(2)To be accorded safe...accommodations...This requirement is not met as evidenced by:
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Licensee agreed to find a better room for R1 in order to help R1's personal rights by due date and email LPA: jose.anguiano@dss.ca.gov
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Based on interviews and records reviewed, the licensee failed to ensure R1’s personal rights were protected. R1 experienced repeated sleep disruption due to R2’s loud television. This poses a potential health, safety, and personal rights risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5