198602202-2-12-2026-11-AS-UCOL-DSJUAQ-20260326152508

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602202
Report Date: 02/12/2026
Date Signed: 02/12/2026 04:15:48 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2026 and conducted by Evaluator Socorro Leandro

COMPLAINT CONTROL NUMBER: 11-AS-20260202123908

FACILITY NAME:	MERIDIAN HOME CARE		FACILITY NUMBER:	198602202
ADMINISTRATOR:	SAN AGUSTIN, JENNIFER G		FACILITY TYPE:	740
ADDRESS:	20526 WOOD AVENUE		TELEPHONE:	(310) 533-7898
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90503
CAPACITY:	6	CENSUS: 6	DATE:	02/12/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	House Manager - Irma Inducil		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff left residents in soiled diapers for an extended period of time.

INVESTIGATION FINDINGS:

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On 02/12/2026, Licensing Program Analyst (LPA) Socorro Leandro conducted a complaint investigation visit regarding the allegation listed above. LPA met with the House Manager, Irma Inducil, and the purpose of the visit was explained. The LPA was allowed entry to the facility.

The investigation consisted of the following:

On 02/09/2026, Witness 1 (W1) was interviewed. On 02/12/2026, interviews were conducted, and records were reviewed. Staff 2 (S2) to Staff 4 (S4) and Resident 1 (R1) to Resident 4 (R4) were interviewed. Facility records were reviewed which consisted of Employee Roster dated 12/01/2025 and Resident Roster dated 12/01/2025. R1 to R6’s records were reviewed which consisted of Admission Agreements, Physicians Reports, Appraisal and Needs Services Plans, Identification and Emergency Informations, and other pertinent records.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260202123908

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: MERIDIAN HOME CARE	FACILITY NUMBER: 198602202
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 02/12/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 02/27/2026 Section Cited CCR 87625(b)(2)	1 2 3 4 5 6 7	87625 Managed Incontinence (b) In addition to Section 87611, General Requirements for Allowable Health Conditions, the licensee shall be responsible for the following: (2) Ensuring that incontinent residents are checked during those periods of time when they are known to be incontinent, including during the night. This has not been met as evidenced by:	1 2 3 4 5 6 7	The Licensee has addressed the issue of providing incontinence care needs during nighttime.
	8 9 10 11 12 13 14	Based on interviews and record review, the licensee did not comply with the section cited above by not ensuring that R1’s incontinent care needs were met during nighttime which poses a potential health, safety, and personal rights risks to persons in care.	8 9 10 11 12 13 14	The House Manager has agreed to re-train all staff on Incontinence Care Needs for night/nocturnal shift and email training log to Socorro.Leandro@dss.ca.gov.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260202123908

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: MERIDIAN HOME CARE	FACILITY NUMBER: 198602202
	VISIT DATE: 02/12/2026

NARRATIVE

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Investigation revealed the following:

Allegation: “Staff left residents in soiled diapers for an extended period of time”, it is being alleged that Staff 1 (S1) left R1 in soiled diaper for an extended period of time. Interview conducted with W1 revealed the following: W1 agrees with the allegation. W1 goes on to explain that on 01/30/2026, R1 texted W1 that they were left in soiled diapers all night, moreover, W1 added that R1 informed them that they do not receive incontinence care at night when S1 is on shift. Interview conducted with R1 revealed the following: R1 agreed with the allegation. R1 indicated that they were left in soiled diapers all night and changed in the morning, R1 added that they pushed the call button several times, but no one came. R1 stated that S1 informed them that they do not assist with incontinence care needs between the hours of 7 pm to 7 am. R1 indicated that other staff assist with incontinence care needs at night. Interviews conducted with W1, R1 and S4 revealed the following: W1, R1, and S4 all indicated that they have discussed the issue of R1 being left in soiled diapers for an extended period of time; they indicated that S4 has addressed the issue and resolved the problem. Records reviewed of text messages between R1 and W1 revealed the following: On 01/30/2026 at 8:27 AM, R1 texted W1 stating that they had a bowel movement at 12 am and got a diaper change at 7:30 am that morning; R1 indicated that S1 was working night shift. R1’s records reviewed revealed the following: Admission Agreement dated 10/02/2025, includes “Basic services at a minimum include: …toileting.” Medical Assessment for Residential Care Facilities for the Elderly dated 10/01/2025 states that R1 is non-ambulatory, has bowel incontinence, and needs assistance with toileting needs. Preplacement Appraisal Information dated 10/02/2025 indicates that R1 needs help with toileting. Substantiated: Based on interviews and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D.

An exit interview was conducted, Plans of Corrections were reviewed and developed. A copy of this report and appeal rights were discussed and left with the House Manager, Irma Inducil.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026

LIC9099 (FAS) - (06/04)

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