198602380-2-6-2025-11-AS-SCIS-DEJ49Q-20250306175444

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602380
Report Date: 02/06/2025
Date Signed: 02/06/2025 04:38:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2025 and conducted by Evaluator Elvira Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20250123125614

FACILITY NAME:	BRIGHTEN COTTAGES-GREENBRIER		FACILITY NUMBER:	198602380
ADMINISTRATOR:	CHEN, LUCY		FACILITY TYPE:	740
ADDRESS:	2845 N GREENBRIER ROAD		TELEPHONE:	(562) 354-6086
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90815
CAPACITY:	6	CENSUS: 4	DATE:	02/06/2025
		UNANNOUNCED	TIME BEGAN:	01:55 PM
MET WITH:	Edgar Yraheta		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Staff left resident in soiled briefs for an extended period of time.
Staff sleep at the facility while on shift.
Staff spoke inappropriately to resident in care.
Staff do not provide meals to resident in a timely manner.

INVESTIGATION FINDINGS:

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On 02/06/25, the department conducted an unannounced complaint visit at this facility to further investigate on the allegations listed above and deliver findings. The department met with Administrative Assistant, Edgar Yraheta, and the purpose of the visit was explained.

The investigation consisted of the following: On 01/30/25, the department obtained copies of the staff roster, resident roster, facility menus, and daily notes for resident #1 (R1). The department requested service records for R1 and received them via email on 02/03/25. Additionally, the department conducted interviews with staff #1-#3 (S1-S3), resident #2 (R2), and attempted to interview residents #3-#4 (R3-R4). Furthermore, a tour of the facility was conducted with Licensee Jose Umana.

Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 11-AS-20250123125614

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BRIGHTEN COTTAGES-GREENBRIER	FACILITY NUMBER: 198602380
	VISIT DATE: 02/06/2025

NARRATIVE

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The investigation revealed the following:

Allegation: Staff left resident in soiled briefs for an extended period of time. It is alleged that a resident was left in soiled briefs for hours at a time with staff refusing to clean them when asked. Based on interviews conducted with S1-S3, 3 out of 3 staff interviewed denied the allegation. 3 out of 3 staff interviewed stated that residents are changed regularly and as needed. S3 stated that they change the resident’s adult briefs every 1-2 two hours and when needed.

The department conducted an interview with R2 and attempted to interview R3-R4. The interview conducted with R2 revealed that staff are frequently checking on the residents. R2 stated that staff change the resident’s adult briefs frequently and when needed. R2 stated that although they don’t require as much assistance, staff is readily available if they ever do need staff to assist them with anything. R2 stated that they are satisfied with the services being provided to them at this facility.

Based on observations, and interviews conducted, there is no sufficient evidence to prove the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Allegation: Staff sleep at the facility while on shift. It is alleged that a resident had to call 911 several times to have police come out and wake up staff. Based on interviews conducted with S1-S3, 3 out of 3 staff interviewed denied ever sleeping while on shift. S2 stated that they are aware of a resident calling 911 several times one night, and when emergency services arrived, staff was awake, so emergency services just left. S2 stated that when the resident called 911 again, emergency services no longer came to the facility, instead they would just call and make sure things were okay.

An interview conducted with R2 revealed that they have never witnessed staff sleeping while on shift. R2 stated that staff is always readily available to assist the residents with their needs. R2 stated that they are satisfied with the services being provided to them at this facility.

Continued on LIC9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 11-AS-20250123125614

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BRIGHTEN COTTAGES-GREENBRIER	FACILITY NUMBER: 198602380
	VISIT DATE: 02/06/2025

NARRATIVE

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Based on observations, and interviews conducted, there is no sufficient evidence to prove the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Allegation: Staff spoke inappropriately to resident in care. It is being alleged that a resident was told that it’s their fault and that they asked for it. Based on interviews conducted with S1-S3, 3 out of 3 staff interviewed denied ever speaking inappropriately to a resident. 3 out of 3 staff stated that they treat all resident with dignity and respect.

An interview conducted with R2 revealed that staff have never spoken to them or the other residents inappropriately. R2 stated that staff is very nice and respectful towards them, and that they are very satisfied with the services being provided to them at this facility.

Based on observations, and interviews conducted, there is no sufficient evidence to prove the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Allegation: Staff do not provide meals to resident in a timely manner. It is alleged that a resident is not served breakfast until noon on most days. During a review of records, the department observed three weeks of the facility menu. The menu offers a variety of meals throughout the day, such as breakfast, lunch, dinner, including protein, starch, vegetables, and fruits.

Based on interviews conducted with S1-S3, 3 out of 3 staff interviewed denied the allegation. 3 out of 3 staff stated that the residents receive 3 meals and snacks in between daily. 3 out of 3 staff interviewed stated that the meal times are 7AM-9AM for breakfast, 11:30AM-12:30PM for lunch, and 5PM for dinner. S3 stated that some residents sleep in, staff will go and ask them if they want to eat, but if the resident does not wish to wake up, staff will give them the option to have their breakfast at a later time.

Continued on LIC9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 11-AS-20250123125614

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BRIGHTEN COTTAGES-GREENBRIER	FACILITY NUMBER: 198602380
	VISIT DATE: 02/06/2025

NARRATIVE

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An interview conducted with R2 revealed that staff is very attentive with the residents when it comes to their meals. R2 stated that they have 3 meals a day with snacks in between. R2 stated that the normal mealtimes are 8AM for breakfast, 12PM for lunch, and 5PM for dinner.

During this investigation, the department did not find sufficient evidence to support the above-mentioned allegations, therefore no citations were issued.

An exit interview was conducted with , and a copy of this report was provided.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025

LIC9099 (FAS) - (06/04)

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