198602567-9-17-2025-11-AS-JHAD-DM4ULU-20251003154120

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602567
Report Date: 09/17/2025
Date Signed: 09/17/2025 03:27:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/08/2025 and conducted by Evaluator Zina Brown

COMPLAINT CONTROL NUMBER: 11-AS-20250908102010

FACILITY NAME:	REGENCY PALMS LONG BEACH		FACILITY NUMBER:	198602567
ADMINISTRATOR:	ROBERT JAKINI		FACILITY TYPE:	740
ADDRESS:	117 E 8TH STREET		TELEPHONE:	(562) 432-9260
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90813
CAPACITY:	91	CENSUS: 75	DATE:	09/17/2025
		UNANNOUNCED	TIME BEGAN:	08:25 AM
MET WITH:	Robert Jakini, Executive Director		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff are smoking marijuana while working at the facility.
Staff are rough and rude with residents.

INVESTIGATION FINDINGS:

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On 09/17/2025 at 8:25am, Licensing Program Analyst (LPA) Zina Brown conducted an initial unannounced complaint investigation for the allegations listed above. During today’s visit, at 8:57am, LPA met with Robert Jakini (Executive Director) and explained the purpose of the visit.

The investigation consisted of the following: On 09/17/2025, LPA interviewed with Administrator (A1), Staff (S1-S10) and Residents (R1-R7) between the hours of 9:10am – 2:17pm.

The department received the following documents: Resident Roster (received 09/17/2025), Staff Roster (dated 09/17/2025), LIC 501 Personnel Record (for S1 - dated 08/18/2023 and S10 - dated 08/21/2023), Staff Training (for S1 and S10), Counseling/Discilinary Notice (for S1 dated 08/29/2025 & 01/23/2024 and for S10 dated 11/23/2024 & 04/23/2024) Progress Notes for R1 (October 2024 - September 2025) and Drug and Alcohol Poilcy.

Report continues on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20250908102010

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: REGENCY PALMS LONG BEACH	FACILITY NUMBER: 198602567
	VISIT DATE: 09/17/2025

NARRATIVE

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The investigation revealed the following:
Allegation : Staff are smoking marijuana while working at the facility
It was alleged that staff returned to the facility from their lunch break blowing smoke from a vape smelling like marijuana.

On 09/17/2025 at 9:10 am, LPA interviewed A1. A1 who denied allegation statedtwo (2) staff members of the team confront the S10 and checked for any signs of impairment consistent with the use of marijuana or alcohol. S10 was also made to empty all of the contents of her pockets. No signs of intoxication were noted by either of the two (2) team members that addressed and interviewed R10. A1 states the the facility do not conduct random drug test.

Between 9:18am - 2:17pm, LPA interviewed 10 staff regarding the allegation: 9 out 10 staff denied the allegation. 1 out 10 staff denied staff smoking on the facility premises, however some of the staff do smoke away from the facility grounds while on their break. Of the 9 staff who denied the allegation stated, not witnessing staff smoking nor smelling of marijuana upon returning from their breaks.

Between 9:46am - 11:35am, LPA interviewed 7 residents: 7 out of 7 residents denied the allegation. Of the 7 residents who denied the allegation stated, not noticing any unusual smells like marijuana upon staff returning from being outside on their breaks.

Between the hours of 1:00pm - 2:00pm, LPA reviewed records and observed the following: 10.1 Drug and Alcohol Policy - Being under the influence of alcohol, illegal drugs (as classified under federal, state, or local laws), or other impairing substance while on the job may post a serious health and safety risk to others and will not be tolerated. Prohibited Conduct: Regency Palms prohibits employees from engaging in the following activities when they are on duty or company business or on company premises (whether or not they are working): The use abuse or being under the influence of alcohol, illegal drugs or other impairing substances. While the use of marijuana has been legalized under some state laws for medicinal and/or recreational use, it remains an illegal drug under federal law. Regency Palms doesn't discriminate against employees solely on the basis of their lawful off-duty use of marijuana. You may not consume or be under the influence of marijuana while on duty or at work. If you have a valid prescription for medical marijuana, refer to the Company's Disability Accommodation policy for additional information.

Based on interviews conducted an records reviewed there is no evidence to support the allegation, therefore the allegation is UNSUBSTANTIATED.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20250908102010

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: REGENCY PALMS LONG BEACH	FACILITY NUMBER: 198602567
	VISIT DATE: 09/17/2025

NARRATIVE

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Allegation : Staff are rough and rude with residents
It was alleged that staff was being rough and rude to a resident.

On 09/17/2025 at 9:10 am, LPA interviewed A1. A1 who denied allegation and stated if in the event of staff being rough and rude a body integrity check is conducted on the alleged victim. The facility would interview the perpetrator and take appropriate action to address the complaint such as reporting it to the ombudsman and LPA and removing the offender from the workplace pending investigation.

Between 9:18am - 2:17pm, LPA interviewed 10 staff the regarding the allegation: 10 out 10 staff denied the allegation. Of the10 staff who denied the allegation stated the staff stated they have not witnessed other staff members being rough nor rude towards the residents. The staff stated being polite and respectful while providing safe daily care to the residents.

Between 9:46am - 11:35am, LPA interviewed 7 residents: 7 out of 7 residents denied the allegation. Of the 7 residents who denied the allegation stated feeling safe and respect when staff take care of the residents. Also, the residents stated they have not experienced themselves being handled rough and being treated rudely by the staff nor have not witnessed any of the staff being rough and rude with other residents.

Between the hours of 1:00pm - 2:00pm, LPA reviewed records and observed the following: For R1 progress notes, there is no evidence of staff being rough and rude to resident. Based on interviews conducted an records reviewed there is no evidence to support the allegation, therefore the allegation is UNSUBSTANTIATED.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Robert Jakini (Executive Director) and a copy of the report was provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025

LIC9099 (FAS) - (06/04)

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