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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603092
Report Date: 04/02/2026
Date Signed: 04/02/2026 01:36:44 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2026 and conducted by Evaluator Jose Calderon
COMPLAINT CONTROL NUMBER: 11-AS-20260327133537
FACILITY NAME:TORRANCE REGENCY SENIOR LIVINGFACILITY NUMBER:
198603092
ADMINISTRATOR:LAMB, JONNA LFACILITY TYPE:
740
ADDRESS:22929 PETROLEUM AVETELEPHONE:
(424) 263-4823
CITY:TORRANCESTATE: CAZIP CODE:
90502
CAPACITY:6CENSUS: 5DATE:
04/02/2026
UNANNOUNCEDTIME BEGAN:
08:12 AM
MET WITH:TRISH OCAMPO TIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff did not allow resident to have a visit from a medical professional at the facility.
INVESTIGATION FINDINGS:
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On 04/02/2026 Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to Torrance Regency Senior Living and was greeted by Administrator Tricia De Ocampo (S1). LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegation.

The investigation consisted of the following: LPA Calderon interviewed Staff S1, residents R1, witness W1. LPA Calderon obtained the following records: Physician report (dated 08/07/2025), incident report (dated 03/27/2026), Power of Attorney (dated 07/07/2023, 03/27/2026), Admission Agreement (dated 02/13/2026), preplacement (dated 02/13/2026) for R1.

The investigation revealed the following:
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20260327133537
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: TORRANCE REGENCY SENIOR LIVING
FACILITY NUMBER: 198603092
VISIT DATE: 04/02/2026
NARRATIVE
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Regarding the Allegation: Staff did not allow residents to have a visit from a medical professional at the facility.

This complaint alleged that the facility refused to allow home health care nurses to visit. Records review indicate the following: Physician report (dated 01/28/2026) indicates that R1 has health issues and cognitive issues. Incident report (dated 03/27/2026) indicates that R1 refused to meet with home health care nurses. Power of Attorney (dated 03/27/2026) indicates that W1 could make medical decisions for R1. Interviews indicate the following: W1 indicates that W1 was advised by staff that R1 refused to meet with home health care nurse on 03/27/2026. W1 indicates that R1 daughter did not have control of R1 medical decisions. S1 indicates that R1 refused to meet with home health care nurse on 03/27/2026 and facility staff advised W1 of R1 decision. S1 indicates that the home health care company refused to give any medical records. R1 indicates that R1 did not want to meet with home health care nurse on 03/27/2026. R1 indicates that R1 did not want to deal with R1 daughter. R1 indicates that W1 had power of attorney for R1 medical decisions.

Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “staff did not allow resident to have a visit from a medical professional at the facility” is found to be UNSUBSTANTIATED.

No deficiencies cited during today's visit.



An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator Tricia De Ocampo (S1).

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2