198603136-3-20-2025-31-AS-TAGD-DLSQ2Y-20250923114753

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603136
Report Date: 03/19/2025
Date Signed: 03/20/2025 01:39:06 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Leizl De La Cerra

COMPLAINT CONTROL NUMBER: 31-AS-20250312082529

FACILITY NAME:	SAVANT OF BURBANK EAST		FACILITY NUMBER:	198603136
ADMINISTRATOR:	ACHARYA, NIRJARA		FACILITY TYPE:	740
ADDRESS:	1900 GRISMER AVE		TELEPHONE:	(818) 843-3141
CITY:	BURBANK	STATE: CA	ZIP CODE:	91504
CAPACITY:	100	CENSUS: 93	DATE:	03/19/2025
		UNANNOUNCED	TIME BEGAN:	10:27 AM
MET WITH:	Imelda Villanueva, Administrator		TIME COMPLETED:	05:15 PM

ALLEGATION(S):

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Staff is stealing resident’s money for personal use.
Staff cut resident’s hair without consent.
Staff not keeping up with resident’s hygiene.
Staff did not assist resident in a timely manner.

INVESTIGATION FINDINGS:

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On 3/19/2025 @ 10:30am Licensing Program Analyst (LPA) Leizl de la Cerra conducted an unannounced complaint visit to investigate the above allegations. LPA met with the facility Administrator, Imelda Villanueva at 11:00am and explained to her the reason of the visit. To investigate the allegations LPA conducted, record reviews, interviews and a physical plant tour beween,11:00am and 4:00pm.

Regarding the allegation: Staff is stealing resident’s money for personal use.
It was reported that staff was stealing resident, R1's money from their account and facility refused to provide account statement. Interviews with, administrator, S1 and office business manager, S2 reveal that all R1's funds are accounted for. The facility managed R1's money, and S2 provided R1 with R1's account statement every first of the month. S1 and S2 confirmed that a copy of R1's account statement was also provided to the family member who was also R1's POA-power of attorney. A copy of R1's account statement was obtained by LPA for review. LPA reviewed R1's account statement which shows all the transactions that are credited and debited into R1's account. LPA's review of R1's account statement reveal that R1's funds are accounted for. LPA conducted interviews with ten (10) residents and resident interviews reveal that facility staff do not steal their money for personal use. R1 is no longer in the facility. Based on the information obtained, there is insufficient evidence to prove that staff stole resident's money for personal use. Therefore, the allegation is deemed Unsubstantiated at this time.

Continue to LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Leizl De La Cerra
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250312082529

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF BURBANK EAST	FACILITY NUMBER: 198603136
	VISIT DATE: 03/19/2025

NARRATIVE

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Regarding the allegation: Staff cut resident’s hair without consent.
It was alleged that staff cut resident's (R1) hair without consent. LPA's interviews with administrator, S1 and and interviews with ten (10) out of ten (10) residents, indicated that no resident at this facility has received a haircut without their consent. LPA observed that this same allegation was previously investigated under the following complaint control number 31-AS-20240917153803 and was previously substantiated and facility was cited on 12/09/2024. R1 is no longer in the facility. At this time, based on the information obtained, there hasn't been any facility staff cutting resident's hair without their consent. Therefore, the allegation is deemed Unsubstantiated at this time.

Regarding the allegation: Staff not keeping up with resident’s hygiene.
It was alleged that facility staff neglected to trim R1's nails. Interview with Wellness Director, S4 and facility staff (S2) revealed that there was always staff present to assist R1 with their nail care. In regards to R1's nails, S2 and S4 stated that a podiatrist came once a month to care of R1's nails and in addition, staff also clipped R1's nails at least once a week. R1 is no longer in the facility. Interviews made with ten (10) of ten residents do not corroborate with the allegation. Interview with residents revealed that they are satisfied with staff attending to their hygiene needs and that their nail care needs are being met. Based on the information obtained, there was insufficient evidence to prove that staff are not keeping up with resident hygiene specifically nail care. Therefore, the allegations are deemed Unsubstantiated at this time.

Regarding the allegation: Staff did not assist resident in a timely manner.

It was alleged that R1 fell and facility did not assist R1 in a timely manner. Interview with facility staff, S2 revealed that they were not able to assist R1 when R1 fell because R1 did not inform any facility staff that they had fallen. R1 only revealed about their fall to another resident, resident - R2. Interview with a resident, R2 confirmed that R1 did not inform any facility staff about their fall. R2 also confirmed that they were the only resident R1 disclosed about their fall. R1 is no longer in the facility. Interviews made with ten (10) of ten residents do not corroborate with the allegation. Interviews with the residents revealed that facility staff have always assisted residents in a timely manner. Therefore, the allegations are deemed Unsubstantiated at this time.

Exit interview conducted. A copy of the report provided to the administrator.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Leizl De La Cerra
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025

LIC9099 (FAS) - (06/04)

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