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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603162
Report Date: 02/10/2026
Date Signed: 02/10/2026 01:50:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/28/2026 and conducted by Evaluator Erik Zaragoza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260128085216
FACILITY NAME:WHITTIER GLEN ASSISTED LIVINGFACILITY NUMBER:
198603162
ADMINISTRATOR:BARBA AGUIRRE, ITZAYANAFACILITY TYPE:
740
ADDRESS:10615 JORDAN RDTELEPHONE:
(562) 943-3724
CITY:WHITTIERSTATE: CAZIP CODE:
90603
CAPACITY:93CENSUS: 89DATE:
02/10/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Itzayana Baraba Aguirre - AdministratorTIME COMPLETED:
12:46 PM
ALLEGATION(S):
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Staff did not provide activities to residents in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Erik Zaragoza conducted a subsequent unannounced complaint visit to investigate the allegations listed above. LPA met with Itzayana Barab-Aguirre, administrator for the facility, and explained the purpose of the visit.

The investigation consisted of the following: On the initial visit conducted on 1/28/2026, LPA conducted a tour of the facility, obtained a copy of the activities calendar, and interviewed Staff #1 - 2 (S1 - S2). During today's visit, LPA interviewed resident's #1 - 10 (R1 - R10), and also interviewed Staff #3 - 5 (S3 - S5).

The investigation revealed the following: In regards to the allegation that "Staff did not provide activities to residents in care," it is alleged that facility staff have not been offering activities to the residents for the month of January 2026.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20260128085216
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: WHITTIER GLEN ASSISTED LIVING
FACILITY NUMBER: 198603162
VISIT DATE: 02/10/2026
NARRATIVE
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During interviews with the residents, nine (9) out of ten (10) did not corroborate the allegation. One resident interviewed stated that that they are offered activities including music therapy to stir memories for residents, along with humor classes as well that they like to participate in. Another resident interviewed stated that activities are offered for any resident to participate in if they want to, and that they enjoy participating in the arts and crafts classes. During interviews with the staff members, none of them corroborated the allegation. One staff interviewed that as the activity director they do hold activities for the residents including classes on history and comedy, physical stretching activities, board games, and outings including shopping activities. Another staff member interviewed stated that activities are offered to residents, and that residents are encouraged to participate in activities at breakfast when they make announcements on which activities are offered, and also through verbal reminders with residents. During a tour of the facility, LPA observed that the facility does have an activities calendar in place offering activities every day of the week, and observed the facility transportation vehicle taking the residents on an outing during today's visit on 2/10/2026.

Based on statements and interviews conducted with staff, residents, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided.
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2