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LPA interviewed five staff (5) and all five (5) staff denied the allegation. LPA interviewed seven (7) residents in adjacent rooms to R1 and four (4) of seven (7) residents could not corroborate the allegation. Two (2) residents stated that they had a loud verbal disagreement recently, that is was only one day. They stated it had nothing to do with R1, and that it has not occurred again. Both residents stated their issue has been resolved between them. LPA explained this to R1 and R1 stated she understands. There is not enough evidence to substantiate this allegation.
Staff does not ensure resident's room is clean and sanitized. It is alleged that R1 room is not being clean and sanitized. LPA interviewed five (5) staff, and all five (5) staff denied the allegation. Several staff stated that resident has canceled room cleaning when scheduled and have refused to allow entry to housekeeping staff at times. LPA interviewed seven (7) residents and six (6) of seven residents could not corroborate the allegation. R1 admitted that R1 has cancelled scheduled room cleanings several times and stated that R1 does not want staff in R1 room when R1 is not present because things have gone missing before. LPA tour R1 room and it appeared clean. R1 stated outside service cleans room. There is insufficient evidence to support this allegation.
Staff do not ensure the facility is properly maintained. It is alleged that R1 stove is uncleaned, toilet is leaking and cover for drawer is loose and needs repair and facility has not addressed the issues. LPA interviewed five (5) staff, and all five (5) staff denied the allegation. One staff member stated that as soon as they get a work order, they are on it right away. Records reviewed show that R1 requested to have her toilet repaired on 2/25/2026 and staff asked which dates would work for R1. Records show toilet was repaired on 02/27/2026 and R1 confirmed this. R1 alleged that there was a natural gas leak in room and called the Gas company. Gas company arrived and discovered that R1 does not have any appliance that uses natural gas and they did not detect any gas leak. One staff member stated that staff used a little spray of W40 to loosen bolt on toilet to repair it and that is what resident smelled. R1 agreed that was the smell after being told. On 03/04/2026, R1 alerted staff that there was a cover that came off a drawer and the facility had that repaired on 03/04/2026. There is insufficient evidence to substantiate this allegation.
Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
No deficiencies were cited during this investigation. Exit interview was conducted. A copy of this report was provided.
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