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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603259
Report Date: 01/21/2026
Date Signed: 01/21/2026 05:14:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/12/2026 and conducted by Evaluator Ernand Dabuet
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20260112154730
FACILITY NAME:SWEETZER SENIOR GARDENFACILITY NUMBER:
198603259
ADMINISTRATOR:TEKEIAN, DIANAFACILITY TYPE:
740
ADDRESS:8309 WEST 3RD STREETTELEPHONE:
(323) 639-5934
CITY:LOS ANGELESSTATE: CAZIP CODE:
90048
CAPACITY:6CENSUS: 0DATE:
01/21/2026
UNANNOUNCEDTIME BEGAN:
12:07 PM
MET WITH:Ana Abrahanian & Hasmik TekeianTIME COMPLETED:
02:59 PM
ALLEGATION(S):
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Licensee did not provide a refund upon resident's death as necessary.
Licensee is not providing resident's responsible party documentation regarding resident as necessary.
INVESTIGATION FINDINGS:
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On January 21, 2026, the California Department of Social Services/Community Care Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted an initial unannounced complaint visit. Ana Abrahanian House Manger and Hasmik Tekeian Care Provider greeted the (LPA). (LPA) explained the purpose of the visit is to investigate the allegations mentioned above.

The investigation included a collection of records, and an observation of the facility. The Department obtained several documents, including the Personnel Report LIC 500 (dated 12/01/25), and Resident #1 (R1's) Admission Agreement and telecommunications text messages. An interview with both Staff #1 and Staff #2.

Evaluation Report continues LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 11-AS-20260112154730
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: SWEETZER SENIOR GARDEN
FACILITY NUMBER: 198603259
VISIT DATE: 01/21/2026
NARRATIVE
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INVESTIGATION REVEALED THE FOLLOWING:

Allegation #1 Licensee did not provide a refund upon resident's death as necessary.
Allegation #2 Licensee is not providing resident's responsible party documentation regarding resident as necessary.

It has been alleged that the Licensee failed to issue a refund following the death of Resident #1 (R1) and did not provide a copy of the Admission Agreement to (R1’s) responsible party. (R1) resided at the facility from January 7, 2025, and made all monthly payments of $7,500 on time, including a payment made on October 7. Reports indicate that the facility owed only 9 days of occupancy, totaling $2,250, which means a refund of $5,250 is due within 15 days. This deadline is on October 30. Despite refund requests made on November 17 and 24, and a letter of demand sent on December 15, 2025, no refund has been issued. Additionally, the Licensee has not provided a copy of (R1’s) Admission Agreement when requested.

On January 21, 2026, between 1:00 PM and 1:45 PM, the Department interviewed staff members, Staff #1 (S1) and Staff #2 (S2). They admitted to receiving written refund requests dated November 17, November 24, and December 15, 2025. (S1) indicated that the representative for Resident #1 (R1) was contacted by telephone on December 29, 2025. (S1) also texted the representative the same day to discuss a payment plan as well two phone calls that went unanswered. (S1) stated that the facility intended to issue a refund to the representative in two installments. However, both (S1 and S2) acknowledged that they had not been in communication with the family representative regarding the refund since December 29, 2025.

(S2) mentioned that the request for the Admissions Agreement was a misunderstanding, as it was believed that (R1's) representative already had a copy. As of January 21, 2026, no copy of the Admissions Agreement had been provided to (R1's) representatives.

The Department reviewed the following documents: Resident #1's Admissions Agreement (dated January 7, 2025), a telecommunication text message (dated December 29, 2025), email communications (dated November 17, 2025, and November 24, 2025), a facility invoice (dated February 2025), and written request letters (dated November 17, 2025, November 24, 2025, and December 15, 2025).

Based on the information gathered, there is sufficient evidence to support the allegations mentioned above.

(Evaluation Report continues LIC 9099-C)

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 11-AS-20260112154730
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: SWEETZER SENIOR GARDEN
FACILITY NUMBER: 198603259
VISIT DATE: 01/21/2026
NARRATIVE
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Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegations are found to be SUBSTANTIATED.

Deficiencies cited LIC 9099-D

An exit interview conducted with Hasmik Tekeian a copy of report and appeal rights provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 11-AS-20260112154730
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: SWEETZER SENIOR GARDEN
FACILITY NUMBER: 198603259
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/21/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/04/2026
Section Cited
HSC
1569.652(c)
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1569.652 Termination of admission agreement upon death of resident; removal of resident’s property; refund of fees paid; notice of contract termination and refunds. (c) A refund of any fees paid in advance covering the time after the resident’s... or, if the deceased resident paid the fees, to the resident’s estate, within 15 days after the personal property is removed.
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Licensee/Administrator shall review H&S 1569.652, submit proof that refund fees have been sent to (R1's) representative. The plan must be submitted by the POC date 02/04/26 to ernand.dabuet@dss.ca.gov
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This requirement is not met as evidenced by:
Based on interviews and record reviews, the Licensee admitted to failing to provide a refund of the fees paid in advance for (R1) within 15 days. This violation poses a potential health and safety risk to residents in care.
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Type B
02/04/2026
Section Cited
HSC
1569.887(c)
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Signature of resident on admission agreement; copy of agreement to go to resident or resident’s representative; review (c) The licensee shall provide a copy of the signed and dated admission agreement to the resident or the resident's representative, if any.
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Licensee/Administrator shall review H&S 1569.887 and submit proof that a copy of (R1's) admissions agreement was sent via Federal Express or USPS Mail. The plan must be submitted by the POC date 02/04/26 to ernand.dabuet@dss.ca.gov
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This requirement is not met as evidenced by:
Based on interviews and record reviews, the Licensee admitted to having failed to provide a copy of (R1's) admissions agreement after multiple written requests. This violation poses a potential health and safety risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
LIC9099 (FAS) - (06/04)
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