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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603319
Report Date: 02/11/2026
Date Signed: 02/11/2026 02:24:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2026 and conducted by Evaluator Elvira Gonzalez
COMPLAINT CONTROL NUMBER: 11-AS-20260127111928
FACILITY NAME:BEVERLY HILLS TERRACEFACILITY NUMBER:
198603319
ADMINISTRATOR:STRIKS, AHARONFACILITY TYPE:
740
ADDRESS:1470 S ROBERTSON BLVDTELEPHONE:
(310) 273-3668
CITY:LOS ANGELESSTATE: CAZIP CODE:
90035
CAPACITY:110CENSUS: 58DATE:
02/11/2026
UNANNOUNCEDTIME BEGAN:
01:14 PM
MET WITH:Cecilia TorresTIME COMPLETED:
02:35 PM
ALLEGATION(S):
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Facility staff does not ensure residents are spoken to in an appropriate manner.
Staff physically abused a resident.
INVESTIGATION FINDINGS:
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On 02/11/26, Licensing Program Analyst (LPA) Elvira Gonzalez conducted a subsequent unannounced complaint visit to investigate the above mentioned allegations. LPA met with Assistant Administrator, Cecilia Torres, and explained the purpose of the visit. LPA was granted entry to the facility.

The investigation consisted of the following: On 02/05/26, LPA Gonzalez obtained copies of the following documents: staff roster, and resident roster. LPA Gonzalez interviewed staff #1-#5 (S1-S5), and resident #1-#6 (R1-R6). Additionally, LPA conducted a tour of the entire facility, and inspected resident bedrooms, and common areas. Furthermore, Ella Naygas agreed to send pest control invoices for the months of December-February 2026 to LPA via email. On 02/09/26, LPA Gonzalez receives pest control invoices from Squash Exterminating (dated: 12/09/25, and 01/30/26). Furthermore, on 02/11/26, LPA Gonzalez conducted an interview with staff #6 (S6) and received a copy of the Service Agreement for pest control services from Squash Pest Control.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 11-AS-20260127111928
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BEVERLY HILLS TERRACE
FACILITY NUMBER: 198603319
VISIT DATE: 02/11/2026
NARRATIVE
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The investigation revealed the following:

For the allegation: Facility staff does not ensure residents are spoken to in an appropriate manner. It is being alleged that the administrator yells at everyone at the facility. On 02/05/26, LPA Gonzalez conducted interviews with S1–S5, and on 02/12/26, LPA conducted an interview with S6. Of those interviewed, 6 out of 6 staff denied the allegation. 6 out of 6 staff said they treat all residents with dignity and respect.

On 02/05/26, LPA Gonzalez conducted interviews with R1-R6. Of those interviewed, 4 out of 6 residents could not corroborate the allegation, and 2 out of 6 residents corroborated the allegation. 4 out of 6 residents said staff treat them with dignity and respect.

Based on observation, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

For the allegation: Staff physically abused a resident. It is being alleged that the administrator yells at everyone at the facility. On 02/05/26, LPA Gonzalez conducted interviews with S1–S5, and on 02/12/26, LPA conducted an interview with S6. Of those interviewed, 6 out of 6 staff denied the allegation. 6 out of 6 staff said they treat all residents with dignity and respect.

On 02/05/26, LPA Gonzalez conducted interviews with R1–R6. Of those interviewed, 5 out of 6 residents could not corroborate the allegation, and 1 out of 6 residents corroborated the allegation. 4 out of 6 residents said staff treat them with dignity and respect.

Based on observation, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and a copy of the report was provided to the Cecilia Torres.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2026 and conducted by Evaluator Elvira Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20260127111928

FACILITY NAME:BEVERLY HILLS TERRACEFACILITY NUMBER:
198603319
ADMINISTRATOR:STRIKS, AHARONFACILITY TYPE:
740
ADDRESS:1470 S ROBERTSON BLVDTELEPHONE:
(310) 273-3668
CITY:LOS ANGELESSTATE: CAZIP CODE:
90035
CAPACITY:110CENSUS: 58DATE:
02/11/2026
UNANNOUNCEDTIME BEGAN:
01:14 PM
MET WITH:Cecilia TorresTIME COMPLETED:
02:35 PM
ALLEGATION(S):
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9
Staff did not ensure facility is free from pests.
INVESTIGATION FINDINGS:
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On 02/11/26, Licensing Program Analyst (LPA) Elvira Gonzalez conducted a subsequent unannounced complaint visit to investigate the above mentioned allegations. LPA met with Assistant Administrator, Cecilia Torres, and explained the purpose of the visit. LPA was granted entry to the facility.

The investigation consisted of the following: On 02/05/26, LPA Gonzalez obtained copies of the following documents: staff roster, and resident roster. LPA Gonzalez interviewed staff #1-#5 (S1-S5), and resident #1-#6 (R1-R6). Additionally, LPA conducted a tour of the entire facility, and inspected resident bedrooms, and common areas. Furthermore, Ella Naygas agreed to send pest control invoices for the months of December-February 2026 to LPA via email. On 02/09/26, LPA Gonzalez receives pest control invoices from Squash Exterminating (dated: 12/09/25, and 01/30/26). Furthermore, on 02/11/26, LPA Gonzalez conducted an interview with staff #6 (S6) and received a copy of the Service Agreement for pest control services from Squash Pest Control.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 11-AS-20260127111928
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BEVERLY HILLS TERRACE
FACILITY NUMBER: 198603319
VISIT DATE: 02/11/2026
NARRATIVE
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The investigation revealed the following:

For the allegation: Staff did not ensure facility is free from pests. It is being alleged that there are bedbugs, mites, spiders, and cobwebs all over the facility. On 02/05/26, LPA Gonzalez conducted interviews with S1–S5, and on 02/12/26, LPA conducted an interview with S6. Of those interviewed, 6 out of 6 staff stated they did not agree with the full allegation. However, staff acknowledged there is an ongoing issue with bed bugs within the facility. During interview, S1 reported the bed bug issue has been ongoing at the facility. S1 stated that upon notification of bed bug activity, staff remove items from the affected room, clean and treat the area, and disinfect the room. S1 reported that pest control services are provided twice a month and additionally as needed.

On 02/05/26, LPA Gonzalez conducted interviews with R1-R6. Of those interviewed, 6 out of 6 residents interviewed corroborated the allegation.

On 02/11/26, LPA Gonzalez reviewed Service Agreement for pest control services from Squash Exterminating Pest Control dated 10/21/25. Documentation indicate that the facility agreed to two (2) service visits per month for general pest control services. Additionally, LPA reviewed pest control service records from Squash Exterminating Pest Control dated 12/09/25 and 01/30/26. Records indicate the facility received routine general pest control services. Documentation reflects that no live pest activity was observed or reported during either service visit.

On 02/05/26, LPA Gonzalez and Ella Naygas toured the facility and inspected rooms #108, #114, #117, #207, #209 and other common areas. LPA observed a live bed bug on the wall near a resident’s bed, what appeared to be blood stains on the wall. Additionally, while conducting an interview, LPA observed visible bite marks on a resident’s arms.

Based on observation, interviews conducted, and records reviewed, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 6, is being cited, please see attached LIC-9099D.

An exit interview was conducted, and a copy of this report was provided to Cecilia Torres.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 11-AS-20260127111928
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BEVERLY HILLS TERRACE
FACILITY NUMBER: 198603319
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/25/2026
Section Cited
CCR
87303(a)
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87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.

This requirement was not met as evidence by:
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Administrator and staff will meet to develop a plan to eradicate the bed bug infestation. LPA suggested the facility should consider additional pest control service treatments, as well as other treatments such as a bed bug heat treatments until bed bug activity is eradicated. Proof of treatment and corrective actions will be submitted to LPA Gonzalez via email by POC due date.
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Based on observations and interviews conducted, the licensee did not maintain a clean and sanitary environment for residents in care. On 02/05/26, LPA observed live bed bug activity in the facility. This poses a potential health and safety risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5