198603319-3-17-2026-11-AS-SCIS-DSFUJS-20260323153802

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603319
Report Date: 03/17/2026
Date Signed: 03/17/2026 10:42:18 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2026 and conducted by Evaluator Elvira Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260127111928

FACILITY NAME:	BEVERLY HILLS TERRACE		FACILITY NUMBER:	198603319
ADMINISTRATOR:	STRIKS, AHARON		FACILITY TYPE:	740
ADDRESS:	1470 S ROBERTSON BLVD		TELEPHONE:	(310) 273-3668
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90035
CAPACITY:	110	CENSUS: 58	DATE:	03/17/2026
		UNANNOUNCED	TIME BEGAN:	08:01 AM
MET WITH:	Cecilia Torres		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Facility staff does not ensure residents are spoken to in an appropriate manner.
Staff physically abused a resident.

INVESTIGATION FINDINGS:

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On 03/17/26, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannouced subsequent visit regarding the above mentioned allegations. The purpose of the visit is to make a correction to page 2 and add additional information not included on the report dated 02/11/26. All findings remain the same. LPA met with Assistant Administrator, Cecilia Torres, and the purpose of the visit was explained. LPA was granted entry to the facility.

On 02/11/26, Licensing Program Analyst (LPA) Elvira Gonzalez conducted a subsequent unannounced complaint visit to investigate the above mentioned allegations. LPA met with Assistant Administrator, Cecilia Torres, and explained the purpose of the visit. LPA was granted entry to the facility.

Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 11-AS-20260127111928

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BEVERLY HILLS TERRACE	FACILITY NUMBER: 198603319
	VISIT DATE: 03/17/2026

NARRATIVE

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The investigation consisted of the following: On 02/05/26, LPA Gonzalez obtained copies of the following documents: staff roster, and resident roster. LPA Gonzalez interviewed staff #1-#5 (S1-S5), and resident #1-#6 (R1-R6). Additionally, LPA conducted a tour of the entire facility, and inspected resident bedrooms, and common areas. Furthermore, Ella Naygas agreed to send pest control invoices for the months of December-February 2026 to LPA via email. On 02/09/26, LPA Gonzalez receives pest control invoices from Squash Exterminating (dated: 12/09/25, and 01/30/26). Furthermore, on 02/11/26, LPA Gonzalez conducted an interview with staff #6 (S6) and received a copy of the Service Agreement for pest control services from Squash Pest Control.

The investigation revealed the following:

For the allegation: Facility staff does not ensure residents are spoken to in an appropriate manner. It is being alleged that the administrator yells at everyone at the facility. On 02/05/26, LPA Gonzalez conducted interviews with S1–S5, and on 02/12/26, LPA conducted an interview with S6. Of those interviewed, 6 out of 6 staff denied the allegation. 6 out of 6 staff said they treat all residents with dignity and respect.

On 02/05/26, LPA Gonzalez conducted interviews with R1-R6. Of those interviewed, 4 out of 6 residents could not corroborate the allegation, and 2 out of 6 residents corroborated the allegation. 4 out of 6 residents said staff treat them with dignity and respect.

Based on observation, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

For the allegation: Staff physically abused a resident. It is being alleged that the administrator pushed a resident. On 02/05/26, LPA Gonzalez conducted interviews with S1–S5, and on 02/12/26, LPA conducted an interview with S6. Of those interviewed, 6 out of 6 staff denied the allegation. 6 out of 6 staff said they treat all residents with dignity and respect.

On 02/05/26, LPA Gonzalez conducted interviews with R1–R6. Of those interviewed, 5 out of 6 residents could not corroborate the allegation, and 1 out of 6 residents corroborated the allegation. 4 out of 6 residents said staff treat them with dignity and respect.

Continued on LIC9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 11-AS-20260127111928

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BEVERLY HILLS TERRACE	FACILITY NUMBER: 198603319
	VISIT DATE: 03/17/2026

NARRATIVE

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An exit interview was conducted, and a copy of the report was provided to the Cecilia Torres.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3