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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603331
Report Date: 07/08/2025
Date Signed: 07/08/2025 05:04:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2025 and conducted by Evaluator Tena Herrera
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250219085029
FACILITY NAME:BRIGHT STAR ASSISTED LIVINGFACILITY NUMBER:
198603331
ADMINISTRATOR:MARQUEZ, JOSE MFACILITY TYPE:
740
ADDRESS:9349 ROSE STREETTELEPHONE:
(818) 642-3668
CITY:BELLFLOWERSTATE: CAZIP CODE:
90706
CAPACITY:70CENSUS: 63DATE:
07/08/2025
UNANNOUNCEDTIME BEGAN:
01:22 PM
MET WITH:Jennifer Serrano – Assistant AdministratorTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff do not prevent residents from using illegal drugs.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced subsequent compliant visit to investigate the above allegation. LPA met with Assistant Administrator Jennifer Serrano, and the purpose for todays visit was explained.

The investigation consisted of the following:

During the initial visit dated 2/20/25 LPA obtained copies of Staff/Resident Rosters and toured facility. During todays visit LPA toured facility, LPA obtained Surveillance Videos via email, interviewed 3 Staff (S1-S3) and 6 Residents (R1-R6).

(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Tena Herrera
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 07/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250219085029
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: BRIGHT STAR ASSISTED LIVING
FACILITY NUMBER: 198603331
VISIT DATE: 07/08/2025
NARRATIVE
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The investigation revealed the following:
Allegation: Staff do not prevent residents from using illegal drugs.
It is alleged that residents are doing crystal meth in the bathrooms. LPA toured facility and a total of 6 restrooms were inspected during the tour, smoking areas and patios were observed and there were no signs of drugs or drug use during the tour. Surveillance footage was also shared with LPA via email from dates 2-28-25,3-1-25 and 3-5-25 LPA reviewed videos and did not observe any unusual activity in the footage. LPA interviewed 3 staff and 3 out of 3 staff denied the above allegation and stated that they have not seen any of the residents using drugs in the facility and residents have not brought it to their attention. LPA interviewed 6 residents and 5 out of 6 residents denied the above allegation and stated the new administration has a zero tolerance for drug use at the facility, 2 residents stated that they did observe some residents doing drugs over a year ago, they never reported it and have not seen any of this happening since the new administration started a little over a year ago.

Based on statements and interviews conducted with staff/residents, tour of facility, review of surveillance videos, and LPA’s observations, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview held, and a copy of this report was emailed to Jennifer at brightstarassistedliving@gmail.com.
NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Tena Herrera
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 07/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2025
LIC9099 (FAS) - (06/04)
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