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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603383
Report Date: 01/26/2026
Date Signed: 01/26/2026 05:51:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2025 and conducted by Evaluator Kimberly Ramirez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20251218115912
FACILITY NAME:TERRACES AT VIA VERDE-A MEMORY CARE COMMUNITY, THEFACILITY NUMBER:
198603383
ADMINISTRATOR:KUMAR, SUBASHSANIFACILITY TYPE:
740
ADDRESS:1155 VIA VERDETELEPHONE:
(909) 293-6466
CITY:SAN DIMASSTATE: CAZIP CODE:
91773
CAPACITY:60CENSUS: 50DATE:
01/26/2026
UNANNOUNCEDTIME BEGAN:
02:23 PM
MET WITH:Administrator Subashsani KumarTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff installed cameras in resident rooms preventing them from having a reasonable level of personal privacy in their accommodations.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced subsequent complaint investigation visit on 01/26/2026 regarding the above allegation. On 12/19/25, LPA Ramirez conducted an unannounced initial complaint investigation, and a need further investigation was documented. During today’s visit LPA Ramirez was greeted by Administrator Subashsan Kumar and explained the purpose of the visit.
The investigation consisted of the following: LPA Ramirez requested and obtained copies of Resident/Client Roster, Staff Roster (LIC 500), Staff#1 - 4 interviews (S1 – S4), Attempted Resident#1-4 interviews (R1-R4), Email correspondence to residents’ families (dated 11/12/2025), Informational flyer on mobile app, and physical plant tour.

See 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20251218115912
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: TERRACES AT VIA VERDE-A MEMORY CARE COMMUNITY, THE
FACILITY NUMBER: 198603383
VISIT DATE: 01/26/2026
NARRATIVE
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The investigation revealed the following: regarding the allegation “Staff installed cameras in resident rooms preventing them from having a reasonable level of personal privacy in their accommodations.” It is alleged the facility installed cameras in residents’ rooms. Four (4) out of the four (4) staff interviewed denied the allegation. Interview with S1 revealed the facility installed fall detection sensors in residents’ rooms and not video cameras. S1 revealed these fall detection sensors do not record video or audio. Interview with S2 revealed that fall detection monitors were installed in November 2025 but are not yet operational. S2 revealed the fall detection sensors will send a notification if it senses a sudden stop in movement or jolt. S2 revealed all residents’, and their families were notified in writing about the fall detection sensors in November of 2025. S2 revealed all fall detection sensors will be operation once all staff are trained. Review of records revealed a letter addressed to resident families regarding fall detection sensor installation in or around November 24, 2025, and the benefits of the fall detections sensors. During facility tour, S1 showed LPA the fall detection sensors in resident rooms. LPA Ramirez observed these sensors with a cover blocking the lens. According to S1 the sensors are all covered and not yet being operational. S1 revealed that residents and their families will sign consent forms before the fall detection sensors are operational. LPA Ramirez attempted to interview four (4) residents, due to cognitive impairments, these interviews were unreliable. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2