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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603445
Report Date: 04/18/2024
Date Signed: 04/18/2024 02:47:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2024 and conducted by Evaluator Tena Herrera
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20240416092400
FACILITY NAME:ARCADIAN, THEFACILITY NUMBER:
198603445
ADMINISTRATOR:BRYANNA M LUKEFACILITY TYPE:
740
ADDRESS:753 W DUARTE ROADTELEPHONE:
(626) 445-7981
CITY:ARCADIASTATE: CAZIP CODE:
91007
CAPACITY:120CENSUS: 98DATE:
04/18/2024
UNANNOUNCEDTIME BEGAN:
09:21 AM
MET WITH:Martha Garcia - ManagerTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff Member handles resident in a rough manner.
Staff did not treat resident with dignity and respect.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced complaint visit to gather information pertaining to the above-mentioned allegations. LPA met with Administrator Hardie Lin and Manager Martha Garcia and explained the reason for the visit. Shortly after Licensee Amber Branconier arrived and also assisted with the visit.

The investigation consisted of the following:

LPA obtained copies of Resident and Staff rosters, colleted documentes pertaining to above allegation, reviewed the personnel file for Staff #1 (S1) and conducted interviews with 6 Staff (S1-S6) and 10 Residents (R1-R10).

(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Tena Herrera
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 28-AS-20240416092400
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: ARCADIAN, THE
FACILITY NUMBER: 198603445
VISIT DATE: 04/18/2024
NARRATIVE
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The investigation revealed the following:
Allegation: Staff Member handles resident in a rough manner.
It is alleged that S1 handles R1 roughly during movements or care. LPA reviewed S1’s personnel file an S1 has all proper training documented that include assisting residents with transfers from bed to wheelchair and two person assists. There are no incident reports on file of injuries to residents due to rough handling by staff. LPA interviewed 6 staff and 6 out of 6 staff stated that denied the above allegation and stated that they have not observed S1 be rough with residents while providing care. LPA interviewed 10 Residents and 8 out of 10 residents stated that they have never experienced being held in a rough manner by staff and have never seen any staff handle other residents in a rough manner while providing care.

Allegation: Staff did not treat resident with dignity and respect.
It is alleged that Staff mistreat R1 by mocking resident and calling them names. LPA interviewed a total of 10 residents and 9 out of 10 residents stated that they have never been made fun of or mocked by staff and have never overheard staff making fun of or call any resident names. LPA interviewed 6 staff and 6 out of 6 staff state that they have never made fun of a resident and have never overheard another staff make fun of or call a resident any names. LPA interviewed S3 and staff stated that law enforcement was at the facility 3 days prior to todays visit and they investigated the same allegations, the officer did not find anything suspicious during investigation therefore no police report was filed.

Based on statements and interviews conducted with staff and residents, review of S1 files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided to Licensee Amber Branconier.
NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Tena Herrera
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2024
LIC9099 (FAS) - (06/04)
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