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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603479
Report Date: 03/19/2026
Date Signed: 03/19/2026 03:46:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2026 and conducted by Evaluator Tena Herrera
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260204140858
FACILITY NAME:OAKMONT OF WHITTIERFACILITY NUMBER:
198603479
ADMINISTRATOR:RUNGE, ADRIANEFACILITY TYPE:
740
ADDRESS:13617 WHITTIER BLVD.TELEPHONE:
(562) 693-8222
CITY:WHITTIERSTATE: CAZIP CODE:
90605
CAPACITY:97CENSUS: 62DATE:
03/19/2026
UNANNOUNCEDTIME BEGAN:
10:43 AM
MET WITH:Janeth Medrano - Executive DirectorTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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Staff stole resident's funds.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced compliant visit LPA met with Executive Director Janeth Medrano and Memory Care Director George Cruz and explained the purpose for todays visit.

The investigation consisted of the following:
On 2/5/26 LPA Herrera conducted the initial 10-day visit, obtained copies of Staff and Resident Roster, information for police report, and conducted 2 Staff interviews (S1-S2).
On 3/17/26 LPA obtained and reviewed a copy of Police Report.
On 3/19/26 LPA obtained copies of the Staff and Resident rosters, toured memory care and R1's shared room, conducted interviews with 5 Staff (S1-S6) and 6 Residents (R1-R6).

(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Tena Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 28-AS-20260204140858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: OAKMONT OF WHITTIER
FACILITY NUMBER: 198603479
VISIT DATE: 03/19/2026
NARRATIVE
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The investigation revealed the following:

Allegation: Staff stole resident's funds.


It is alleged that R1’s bank card was stolen and it is believed that S3 may have stolen the card to make multiple purchases. LPA contacted local police department, spoke to the detective and obtained a copy of the police report, the police report and detective disclosed that there was not enough proof/evidence to link the charges made to R1’s card to any staff at the facility and the allegation was unsubstantiated. LPA interviewed 6 staff and each denied the allegation stating that they have never stolen any items or money from the residents nor have they ever witnessed another staff steal from the residents. S3 stated they have never stolen any money from residents and that this particular day in question S3 observed R1’s roommate with a wallet at their desk, the wallet belonged to R1 and it was confiscated, returned to R1 and reported to management immediately. LPA interviewed 6 residents and each denied the allegation, interview with R5 revealed that they had money missing upon moving in but did not believe staff had anything to do with it, staff encouraged R5 to file a police report and although the money was never found R5 stated that they believe they must have dropped it or misplaced it as this is something they do at times. R5 stated this is the only time this has ever happened.

Based on statements and interviews conducted with staff/residents, review of police report and facility file records, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Tena Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
LIC9099 (FAS) - (06/04)
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