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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603495
Report Date: 01/28/2026
Date Signed: 01/28/2026 12:42:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/26/2026 and conducted by Evaluator Gina Saucedo
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20260126103402
FACILITY NAME:AREGO HOME INCFACILITY NUMBER:
198603495
ADMINISTRATOR:MARKOSIAN, ARMENFACILITY TYPE:
740
ADDRESS:1017 WESTERN AVETELEPHONE:
(818) 913-1742
CITY:GLENDALESTATE: CAZIP CODE:
91201
CAPACITY:6CENSUS: 6DATE:
01/28/2026
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Armen Markosian, AdministratorTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Staff did not provide adequate supervision, resulting in resident eloping and sustaining injuries
INVESTIGATION FINDINGS:
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On 01/28/26, at 9:50am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Marianna Ohanyan, Caregiver. The administrator was called and arrived shortly after. LPA explained the purpose of this visit was to gather information, interview staff and residents and deliver findings for this complaint.

On 01/28/26, LPA Saucedo asked for the census, staff, and resident rosters. On 01/28/26, at 10:25am, LPA Saucedo conducted a physical tour and conducted interviews.

LIC 9099C-continued
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20260126103402
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: AREGO HOME INC
FACILITY NUMBER: 198603495
VISIT DATE: 01/28/2026
NARRATIVE
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Regarding the allegation: Staff did not provide adequate supervision, resulting in resident eloping and sustaining injuries. It is being alleged that resident #1 (R1) eloped from the above facility, was missing for several hours and sustained injuries. During LPA's interview with R1, R1 did confirm that they left the above facility and was gone for several hours. R1 confirmed that they left early in the morning and returned around 4pm on the day they left. LPA interviewed three (3) staff, two (2) out of the three (3) staff confirmed that this is R1's second time leaving the facility. Two (2) out of the three (3) staff were present when R1 left the facility on 01/23/26. One (1) staff confirmed that they were cleaning so they did not see R1 leave the facility. Another staff did confirm that they were in and out of the facility and the front door was partially open and R1 was missing for several hours. When LPA interviewed R1, R1 did confirm they left from the front door. R1 also confirmed that they fell twice when they were walking around the streets. LPA also observed two (2) red marks on R1's facial area. LPA conducted an additional interview with a witness that confirmed this is R1's second time leaving the above facility. LPA reviewed and obtained the following documents regarding R1-Medical Assessment, Preplacement Appraisal, Resident Appraisal and Appraisal/Needs and Services Plan confirming R1 has dementia. LPA attempted to interview three (3) additional residents but to no avail did they understand and/or answer LPA's questions. Therefore, based on the record reviews and interviews conducted, the allegation is SUBSTANTIATED at this time.

An exit interview was conducted, citation(s) were issued for the above allegation(s), an appeal rights and a copy of this report was given to the Administrator.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20260126103402
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: AREGO HOME INC
FACILITY NUMBER: 198603495
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/11/2026
Section Cited
CCR
87468.2(a)(4)
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87468.2 Additional Personal Rights of Residents in Privately Operated Facilities...Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights:(4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement is not met by:
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Licensee/Administrator shall update R1's Resident Appraisal and Appraisal/Needs and Services Plan including that R1 elopes/wanders around and extra supervision is needed.

POC Due Date and Cleard on:02/11/26
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Based on the LPA record reviews and interviews the licensee/administrator did not ensure proper supervision was provided to R1 from the above facility which poses a potential Health, Safety or Personal Rights risks to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3