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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603504
Report Date: 04/24/2025
Date Signed: 04/24/2025 04:40:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2025 and conducted by Evaluator Noemi Galarza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250317110912
FACILITY NAME:LA POSADAFACILITY NUMBER:
198603504
ADMINISTRATOR:DIANA BAUTISTAFACILITY TYPE:
740
ADDRESS:8120 PAINTER AVETELEPHONE:
(562) 945-2651
CITY:WHITTIERSTATE: CAZIP CODE:
90602
CAPACITY:114CENSUS: 73DATE:
04/24/2025
UNANNOUNCEDTIME BEGAN:
03:04 PM
MET WITH:Beatriz Lui, Executive DirectorTIME COMPLETED:
04:43 PM
ALLEGATION(S):
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Facility did not accept resident back to the facility after a hospitalization.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint investigation visit regarding the above allegation. LPA discussed the purpose of the visit to Executive Director Beatriz Lui.

The investigation consisted of: On 3/17/25, LPA toured the facility, reviewed and obtained records, and interviewed staff (S1 & S2). Resident (R1) was not interviewed because they were at a higher level of care facility. Copies of Face Sheet, Admission Agreement, Preplacement Appraisal, Physician's Report, incident report date [3-12-25], Service Plan, LIC 500 Personnel Report, and resident roster were obtained. During today's visit, records were reviewed, staff (S3) was interviewed and email records of R1's higher level of status progress were obtained. Resident (R1's) family removed the resident's belongings from the facility today. Therefore, R1's admission contract ends today.

Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Noemi Galarza
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250317110912
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: LA POSADA
FACILITY NUMBER: 198603504
VISIT DATE: 04/24/2025
NARRATIVE
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Allegation: Facility did not accept resident back to the facility after a hospitalization. The complaint alleges that facility staff refused to accept resident (R1) back despite hospital psychiatrists deeming the resident stable. According to information obtained, the resident was transported to the hospital on March 12, 2025 on a psychiatric hold due to aggressive behavior towards roommate, staff, and danger to self and others. The resident resided in the Assisted Living (AL) floor and not the Memory Care unit. Based on staff interviews, resident (R1) has Dementia. Staff stated that R1's authorized representative did not disclosed history of psychiatric issues prior to moving in, nor did the resident's Physician's Report include mental health history. Staff stated that within 3 hours of 5150 (psychiatric) hospitalization, hospital staff notified facility staff that the resident would be discharge back because the resident did not meet psychiatric criteria at that time. Facility staff informed hospital staff that in order for the facility to accept the resident back, an updated Physician's Report would need to be completed by hospital staff, and then facility staff would need to complete an assessment in order to determine suitability and compatibility after the change in condition. Staff explained to hospital staff that the facility does not provide 1 to 1 care and the health and safety of R1's roommate would be at risk if the resident is accepted back without a through physician evaluation. Staff interviews revealed that facility staff reached out to local higher level of care facilities attempting to find an appropriate placement for R1 until they were medically stable. Initially, the hospital discharged R1 to a regular Skilled Nursing Facility (SNF), but within 48 hours the resident had to be transferred to a geriatric psychological unit where the resident has resided since March 31, 2025. On April 1, 2025, staff obtained information indicating that there had not been any improvement in the resident. On April 7, 2025, authorized representative provided a 30-day move-out notice because the resident will likely remain at the geriatric psychological unit long-term. Family removed all of R1's belongings from the facility today. There is insufficient evidence to corroborate the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation are Unsubstantiated.

An exit interview was conducted and a copy of this report was discussed and provided to Business Office Manager.

NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Noemi Galarza
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2