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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603515
Report Date: 04/26/2024
Date Signed: 04/26/2024 03:01:42 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/01/2024 and conducted by Evaluator Abeye Duguma
COMPLAINT CONTROL NUMBER: 31-AS-20240201085313
FACILITY NAME:TOUCHING HEARTS BOARDING CAREFACILITY NUMBER:
198603515
ADMINISTRATOR:MKRTCHYAN, MARGARITAFACILITY TYPE:
740
ADDRESS:1010 LINDEN AVETELEPHONE:
(424) 216-0864
CITY:GLENDALESTATE: CAZIP CODE:
91201
CAPACITY:6CENSUS: 5DATE:
04/26/2024
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Margarita MkrtchyanTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff hit resident in care.
Staff is not providing proper medication assistance to client in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to the facility to investigate the above allegation. LPA met with Licensee, Margarita Mkrtchyan, and explained the reason for the visit.

--- Staff hit resident in care.

It was alleged that resident was punched and kicked in the head. To investigate the allegation on 02/09/2024, LPA interviewed 02 (two) staff at around 9:45 AM and interviewed four (04) out of four (04) residents at 11:00 AM. A review of the facility’s Resident Roster and the department’s files for the facility do not contain any information about the allegedly abused.

(CONT on LIC 9099-C)
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20240201085313
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: TOUCHING HEARTS BOARDING CARE
FACILITY NUMBER: 198603515
VISIT DATE: 04/26/2024
NARRATIVE
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During interviews with staff, all staff stated that they have never physically assaulted any resident at the facility and do not know who the alleged victim is as they have never had a resident in the facility by that name. During interviews with residents, all residents stated they have never been physically assaulted by staff and are unfamiliar with the name of the allegedly abused.

Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNFOUNDED at this time.

--- Staff is not providing proper medication assistance to client in care

It was alleged that staff are giving Resident #1 (R1) medication sometimes, and sometimes not. To investigate the allegation on 02/09/2024 LPA reviewed records at around 9:30 AM, interviewed 02 (two) staff at around 9:45 AM, interviewed four (04) residents at 11:00 AM. A review of the facility’s Resident Roster and the department’s files for the facility do not contain any information about the alleged. A review of the Medication Administration Records and physical count of all residents’ medications revealed that all residents are given medications as prescribed. During interviews with staff, all staff stated they give all residents their medications as prescribed and do not know the alleged as they have never had a resident in the facility by that name. During interviews with residents, all residents stated medication is given as prescribed.

Based on record review and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNFOUNDED at this time.

No health and safety hazards noted during the visit.

Exit interview conducted and a copy of the report was issued.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2024
LIC9099 (FAS) - (06/04)
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