Regarding: Facility staff did not safeguard resident’s belongings.

It is alleged that staff washed resident’s clothing but did not return two long sleeve shirts. It is also alleged that several other residents also had multiple items go missing or never returned.

Staff deny the allegation. Interviews with (4) out of (4) staff who oversee and conduct laundry services in the facility indicated that residents’ clothes are returned to them after they have been washed by staff. Staff indicated that the facility has a protocol in place to prevent items from being lost or misplaced. Staff stated that clothing is washed and dried separately for each resident to ensure clothing and other articles are not mixed up with other residents’ items. Staff further indicated that residents who use the facility’s laundry services label each article with their name or initials, and some residents even add their room number directly to the label. Staff also stated that after clothes are washed, it is delivered to residents’ rooms by staff within a day or two after initial pick up. S2-S4 informed that residents have not reported lost clothing; however, items have been missorted during the wash and drying cycles but promptly found and returned to the owner. Staff acknowledge that sometimes staff incorrectly sort clothing during the laundry process, but staff work together to locate items as soon as possible. S2-S4 indicated that on 3/17/2026, R1 reported that when their clean laundry was returned, R1 was missing two shirts. S2 and S3 proceeded to look for R1’s shirts in the laundry room and helped R1 look in their room. S2 and S3 indicated that they located R1’s two “missing” shirts in a pile of R1’s own clothes in their closet as R1 observed and R1 apologized and thanked staff for helping locate them. Staff further informed that they ensure that R1’s clothes are properly washed and handled and have not lost any of R1’s clothes. Staff further indicated that they have not received reports regarding missing clothes, towels, toiletries and food from R2 or R2’s representatives. LPA conducted interview with P1, person who visits R2 and revealed that R2 had been misplacing some items due to being visually impaired. P1 indicated that some of R2’s clothes had gone missing; however, the facility has improved in safeguarding R2’s personal belongings and no longer has any concerns with R2’s things going missing. LPA attempted to conduct interviews with Resident 13 (R13) regarding the allegation, but they were not at the facility after several attempts visiting their room. Staff and resident interviews could not corroborate the allegation. Based on information gathered through staff and resident interviews, LPA did not find evidence to support the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated. Exit interview was conducted with Alisa Dean, Interim Executive Director and a copy of the report was provided.