198603545-7-9-2025-28-AS-FFIS-DJWVY7-20250725165039

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603545
Report Date: 07/08/2025
Date Signed: 07/09/2025 09:06:06 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2025 and conducted by Evaluator Sanjay Vaid

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20250703155158

FACILITY NAME:	PARK VIEW PLACE		FACILITY NUMBER:	198603545
ADMINISTRATOR:	LEEANN HEFNER		FACILITY TYPE:	740
ADDRESS:	1054 PARK VIEW DRIVE		TELEPHONE:	(626) 885-1800
CITY:	COVINA	STATE: CA	ZIP CODE:	91724
CAPACITY:	142	CENSUS: 99	DATE:	07/08/2025
		UNANNOUNCED	TIME BEGAN:	08:37 AM
MET WITH:	Administrator- Leeann Hefner		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff are not keeping resident rooms at a comfortable temperature

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) S Vaid made an unannounced complaint visit to the facility and was met by concierge Claudelle Farrow and requested census. Executive Director Leeann Hefner arrived shortly after. Purpose of visit was discussed.

The investigation consists of the following: LPA Vaid requested, obtained and reviewed staff roster resident/client roster, recent HVAC company work-order, receipts of purchased portable fans and A/C units. Emails between HVAC project manager and Administrator Hefner, regarding A/C work timeline. Staff interviews# 1-5(S1-S5), resident interviews# 1-9(R1-R9) and conducted tour of the facility. LPA Vaid viewed residents’ rooms and measured the air temperature with the thermometer issued by the Department.

Regarding the allegation: Staff are not keeping resident rooms at a comfortable temperature. It is alleged that the facility staff are not keeping the residents’ rooms within a comfortable temperature level.
CONTINUED ON 9099C................

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Fernando Fierros
NAME OF LICENSING PROGRAM ANALYST: Sanjay Vaid
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 07/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20250703155158

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: PARK VIEW PLACE	FACILITY NUMBER: 198603545
	VISIT DATE: 07/08/2025

NARRATIVE

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Five (5) out of five (5) staff could not corroborate this allegation, according to the staff the facility did have Air Conditioner issues with a A/C units that affected thirteen (13) occupied rooms and two (2) unoccupied rooms and common areas. On 04/29/25 the facility A/C units had issues and HVAC company was called out to repair. On 05/02/25 compressor parts for the malfunctioned A/C units were ordered. On 05/30/25 the parts were delivered, and A/C unit was partially repaired, the circuit board to the A/C unit was damaged and needed replacement and was ordered. On 06/06/25 the compressor was replaced but A/C systems still had issues. Portable fans and portable A/C units were and provided to the residents affected. Additional portable A/C units and fans were purchased on 06/19/25 and 6/23/25. 06/27/25, HVAC company ordered new parts, new parts arrived 7/5/25 and the A/C system was now under repair. The HVAC company and Maintenance Director are checking cooling in the affected residents’ rooms. Unusual incident report was faxed to the licensing department on 07/02/25 by the Executive Director regarding the A/C repairs.

Nine (9) out of nine (9) residents interviewed were not able to corroborate the allegation, according to the residents the A/C was out for couple of weeks but only some areas and rooms were affected. Review of resident medical records by LPA Vaid did not corroborate this allegation. According to one resident the A/C breakdown does not cause their health conditions to become worsen in hot weather. Residents’ claim the A/C breaking down is hassle, but the facility staff were able to accommodate them by providing fans and portable A/C units. Residents interviewed confirm the facility staff provided portable fans and A/C units placed in the residents' rooms. The air temperature was measured in nine (9) residents’ rooms affected by the A/C malfunction. During tour of facility, the temperature in the residents’ rooms were measured by LPA using State issued thermometer and the range is within of 78-85 deg F, which is within the regulations. Residents' R1-R9 stated that they are comfortable with the air temperature, they are able to control the temperature in their room via thermostat.

Based on records reviewed, interviews conducted, and observations made the findings indicate that, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted and copy of this report was given to Leeann Hefner, Executive Director.

NAME OF LICENSING PROGRAM MANAGER: Fernando Fierros
NAME OF LICENSING PROGRAM ANALYST: Sanjay Vaid
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 07/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2025

LIC9099 (FAS) - (06/04)

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