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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603710
Report Date: 12/17/2024
Date Signed: 12/17/2024 11:05:15 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2024 and conducted by Evaluator Mary G Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20241112124505
FACILITY NAME:BAYSHIRE SAN DIMASFACILITY NUMBER:
198603710
ADMINISTRATOR:COLEMAN, CHADFACILITY TYPE:
741
ADDRESS:1740 S SAN DIMASTELEPHONE:
(909) 394-0304
CITY:SAN DIMASSTATE: CAZIP CODE:
91773
CAPACITY:119CENSUS: 66DATE:
12/17/2024
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Stephanie Guerrero - LVNTIME COMPLETED:
11:20 AM
ALLEGATION(S):
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Staff did not prevent resident from developing pressure injuries while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mary Flores conducted an unannounced subsequent complaint investigation visit regarding the above allegation. LPA met with Stephanie Guerrero and explained the reason for the visit.

The investigation consisted of the following: On 11/13/24 LPA Flores conducted a health and safety check visit, interviewed Health Care Director and Administrator, and requested pertinent documents for resident #1(R1). On 11/18/24 LPA Flores interviewed hospice nurse over the phone. On 11/27/24 LPA requested hospice records for R1. On 12/17/24 LPA Flores conducted interviews with 4 staff and delivered findings for complaint.

The investigation revealed the following: Regarding allegation: Staff did not prevent resident from developing pressure injuries while in care. It is alleged R1 developed wounds in the mid back area and an open sore in hand due to staff not following R1’s plan of care. (CONTINUED ON LIC 9099C)
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Mary G Flores
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20241112124505
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: BAYSHIRE SAN DIMAS
FACILITY NUMBER: 198603710
VISIT DATE: 12/17/2024
NARRATIVE
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Interviews conducted with staff revealed R1 full assistance with all activities of daily living (ADLs). R1 required staff to reposition at least every 2-3 hours. Per staff R1 was check for incontinence as well provided care as needed. If soil during the times R1 was reposition R1 was change. Staff stated to notify any changes in condition to hospice as soon as observed, including when noticing the wound patches were soiled. Hospice will come to the facility to change them after notifying them. Staff were provided training by facility and hospice and were knowledgeable on the topic. Interview conducted with hospice care nurse revealed facility staff have provided proper care to R1 and facility’s staff have notified hospice immediately after observing a change in condition.
Documents reviewed revealed the following, per physician’s report dated 2/15/24, R1 had a history of skin breakdown and needed assistance with all ADLs. On 10/10/24, R1 was recertified into hospice care. Under circumstances for hospice, it was noted R1 has a recurrent “skin issue, with a healed decubitus to the sacrum/coccyx”. It was noted R1 was bedbound. On 10/30/24 hospice nursing notes, note R1 is being reposition every two hours by facility staff. On 10/31/24, a meeting was held and per hospice meeting notes, R1 is “high risk for skin breakdown and skin breakdown prevention was provided to facility’s staff, family and caregiver by demonstrating care”. On 11/4/24 nurse (LVN) hospice noted, R1 was observed to have “redness on coccyx, left buttock, right hip, and right upper back and shoulder”. R1’s facility resident assessment dated: 11/11/24 notes, R1 required “complex wound care”, which was to be provided by a nurse as order by physician. Hospice physician order dated 11/11/24 notes an x-ray was requested to rule out fracture for hand due to redness and swelling. Wound care was requested for right shoulder and lower back. Per Outside Agency - facility’s form, on 11/11/24 LVN visited R1 and provided wound care. On 11/11/24 facility provided skin integrity training to staff. Order summary report dated: 11/13/24, notes R1 will be receiving wound care for a stage II sacrum pressure ulcer three times a week. On 11/18/24 hospice physician conducted an in person visit and noted R1 has various lesions in the body and a stage I wound in the sacral area due to “frail skin”. Per physician these are "unavoidable" due to R1’s condition and may be "difficult to heal". Although the wounds may have developed based on physician’s notes on R1’s declining condition there is not enough evidence staff's lack of care would have cause the wounds.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Laura Sanchez Health Care Director and a copy of this report was provided.
NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Mary G Flores
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
LIC9099 (FAS) - (06/04)
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