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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603790
Report Date: 05/13/2025
Date Signed: 05/13/2025 03:17:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2025 and conducted by Evaluator Alberto Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250506133431
FACILITY NAME:ALHAMBRA VILLAFACILITY NUMBER:
198603790
ADMINISTRATOR:COREAS, OKKYUNGFACILITY TYPE:
740
ADDRESS:528 HOWARD STREETTELEPHONE:
(213) 820-3244
CITY:ALHAMBRASTATE: CAZIP CODE:
91801
CAPACITY:14CENSUS: 13DATE:
05/13/2025
UNANNOUNCEDTIME BEGAN:
10:59 AM
MET WITH:Gabriela Cho, ManagerTIME COMPLETED:
03:19 PM
ALLEGATION(S):
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Licensee did not provide proper notice of rent increase.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alberto Lopez made an unannounced visit to investigate the above allegation. LPA met with Gabriela Cho, House manager and discussed the purpose of the visit.

The investigation consisted of LPA taking a tour of the facility, interviewed three (3) staff S1-S3, three (3) residents R1-R3, two (2) witnesses, W1-W2. Obtaining and reviewing Five (5) resident Admission Agreements and files. LIC9020, and five face sheets for five (5) residents. Reviewing staff and resident rosters .
The investigation revealed regarding allegation: Licensee did not provide proper notice of rent increase. It is alleged that facility did not provide proper notice of rent increase to residents at the facility. LPA interviewed three (3) staff and all three (3) stated they were not aware of notice not being proper. LPA interviewed four (4) residents and two (2) of the four (4) residents stated they received notice of rent increase with less than 30 day notice. Staff stated that a total of only five (5) residents received notice of increase.

(continued on 9099C)
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250506133431
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: ALHAMBRA VILLA
FACILITY NUMBER: 198603790
VISIT DATE: 05/13/2025
NARRATIVE
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(Continued from 9099)

LPA reviewed the facilities admission agreements, and they were all signed before the facility became licensed. Due to this fact, the facility did not provide a notice of rent increase because there was no admission agreement at the time of the notice with the rent amount. Licensee has been advised to create an admission agreement for all 12 residents. This will be addressed in a Case Management report.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiency is being cited today. Exit interview was conducted and a copy of this report was provided.

NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2