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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 210111668
Report Date: 03/05/2026
Date Signed: 03/05/2026 05:45:59 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2026 and conducted by Evaluator Nicole Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260304084718
FACILITY NAME:QUALITY CARE FOR KIDS-LYNWOODFACILITY NUMBER:
210111668
ADMINISTRATOR:FUNK, JANAFACILITY TYPE:
840
ADDRESS:1320 NOVATO BLVD.TELEPHONE:
(415) 892-6223
CITY:NOVATOSTATE: CAZIP CODE:
94945
CAPACITY:72CENSUS: 12DATE:
03/05/2026
UNANNOUNCEDTIME BEGAN:
03:55 PM
MET WITH:Director, Kara HanksTIME COMPLETED:
06:00 PM
ALLEGATION(S):
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-Facility is in disrepair
INVESTIGATION FINDINGS:
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On March 5, 2026, Licensing Program Analysts (LPAs) Nicole Tran and Nathan Garcia conducted an unannounced complaint inspection. LPAs met with teacher, Alexia Diaz De Leon and explained the purpose of the visit. The Director, Kara Hanks, arrived during the visit. Present during the visit was Director, two staff, and twelve school age children.

During today's visit, LPAs conducted site observations, interviews, and reviewed relevant documents. The facility operates in two portables on Lynwood Elementary School campus. LPAs observed water stains in the ceiling in both portables, misaligned ceiling panels, rubber base rolls peeling in the bathrooms, a faucet sink is degrading, and the fire alarm pull in one portable is inoperable.

Continued on Page Two
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Nicole Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 05-CC-20260304084718
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: QUALITY CARE FOR KIDS-LYNWOOD
FACILITY NUMBER: 210111668
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/05/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/10/2026
Section Cited
CCR
101238(a)
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101238 Buildings and Grounds
(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.

This requirement has not been met as evidenced by:
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The facility will make efforts to the necessary repairs to the property and send proof to LPA Tran by 4/10/2026.
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Based on LPAs' observations, the facility has misaligned ceiling panels, water stains in the ceiling, rubber base rolls peeling in the bathrooms, a faucet sink is degrading, and the fire alarm pull in one portable is inoperable.

These items pose a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Nicole Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 05-CC-20260304084718
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: QUALITY CARE FOR KIDS-LYNWOOD
FACILITY NUMBER: 210111668
VISIT DATE: 03/05/2026
NARRATIVE
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Page Two

Director states she is aware of all items needing to be repaired and have already been making efforts towards them. LPAs observed ceiling panels ready to be installed and Director said she has pending quotes for repairs.

Based on LPAs' observations, interviews, and all information gathered, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

The facility is being cited one Type B citation for buildings and grounds not being in good repair. A plan of correction was discussed. Appeal rights were provided during visit.

Notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with facility representative, Kara Hanks.
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Nicole Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3