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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 233010489
Report Date: 03/13/2024
Date Signed: 03/13/2024 01:54:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2024 and conducted by Evaluator Robert Maciel
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240223100550
FACILITY NAME:SHANEL VALLEY ACADEMY EARLY LEARNING CENTERFACILITY NUMBER:
233010489
ADMINISTRATOR:JACINTO, LINDAFACILITY TYPE:
850
ADDRESS:1 RALPH BETTCHER DRIVETELEPHONE:
(707) 744-1485
CITY:HOPLANDSTATE: CAZIP CODE:
95449
CAPACITY:24CENSUS: DATE:
03/13/2024
UNANNOUNCEDTIME BEGAN:
11:08 AM
MET WITH:Kristi McculloughTIME COMPLETED:
02:05 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not report incident to appropriate entities/authorized representative
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Robert Maciel conducted an unannounced complaint visit, and met with Director Kristi Mccullough. It was alleged that staff did not report an incident to appropriate entities/authorized representative, specifically an incident that occured on 2/15/24 in which staff observed C1 putting his hands down C3's diaper. Interviews with staff and adults from 2/23/24 to 2/29/24 do not corroborate the allegations. On 3/1/24 staff A8 informed the department that the school board received a complaint regarding the incident that occured on 2/15/24 and 2/22/24.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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