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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 236803448
Report Date: 01/27/2026
Date Signed: 01/27/2026 12:28:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/07/2026 and conducted by Evaluator Christopher Arnhold
COMPLAINT CONTROL NUMBER: 21-AS-20260107151648
FACILITY NAME:MOUNTAIN VIEW ASSISTED LIVINGFACILITY NUMBER:
236803448
ADMINISTRATOR:ZENIA SHAHFACILITY TYPE:
740
ADDRESS:1343 S DORA STTELEPHONE:
(707) 532-0678
CITY:UKIAHSTATE: CAZIP CODE:
95482
CAPACITY:64CENSUS: 51DATE:
01/27/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Lindsey WeistTIME COMPLETED:
12:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff engaged in a verbal altercation in the presence of residents.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
At approximately 8:30AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility to conduct an investigation into the above allegation. LPA met with Special Projects Administrator Lindsey Weist, interviewed staff and residents and reviewed records. Based on interviews conducted, LPA did not find evidence to support the above allegation. LPA spoke with various residents and staff regarding an altercation that occurred on 01/07/2026 in the dining room area of the facility. LPA was informed the incident began in the Executive Directors office, where staff heard a visitor raising their voice at the Director. The visitor proceeded to the dining room area raising their voice to an even louder level and using profanities. LPA was informed the Director remained calm and did not raise their voice at the visitor. After the visitor left, the Director checked with residents who were present to ensure they were OK after the incident.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Christopher Arnhold
LICENSING EVALUATOR SIGNATURE:

DATE: 01/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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