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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 243810259
Report Date: 03/14/2025
Date Signed: 03/14/2025 01:23:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2025 and conducted by Evaluator Pa Kou Vue
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250213091628
FACILITY NAME:BUHACH PRESCHOOL YOSEMITE CROSSINGFACILITY NUMBER:
243810259
ADMINISTRATOR:JENNIFER MAYSFACILITY TYPE:
860
ADDRESS:3670 G STTELEPHONE:
(209) 489-2008
CITY:MERCEDSTATE: CAZIP CODE:
95340
CAPACITY:121CENSUS: 72DATE:
03/14/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Director Jennifer MaysTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff accept children with signs of illness into care.
Licensee does not ensure first-aid supplies are accessible to staff.
INVESTIGATION FINDINGS:
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On 03/14/2025, Licensing Program Analysts (LPAs) Miguel Herrera and Pa Kou Vue conducted an unannounced complaint inspection at facility to deliver findings for the above allegations. LPAs met with Director, Jennifer Mays who accompanied LPA during tour of facility both inside and outside. LPAs explained the allegations and took a census.

Regarding the allegations, staff accept children with signs of illness into care and Licensee does not ensure first-aid kit supplies are accessible to staff. It was revealed that the allegations are SUBSTANTIATED.

During the investigation through LPA observations, interviews and records obtained, LPAs confirmed C#2, C#3 and C#4 staff accepted children with signs of illnesses into care. Furthermore, on 02/20/2025, LPAs observed C#1 in care with an illness in Preschool 2 classroom. Interviews confirmed concerns regarding childrens with illnesses were addressed to Director Jennifer Mays; however, there was no follow through. Furthermore, on 02/20/2025, LPAs informed Director Jennifer Mays to isolate C#1 and to have parents pick-up child on the day of. Director Jennifer Mays stated she understood. On 03/06/2025, interviews confirmed C#1 was not isolated, no follow-ups were conducted and remained at the facility till regular pick-up time of almost 3:00PM.

Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Pa Kou Vue
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2025 and conducted by Evaluator Pa Kou Vue
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250213091628

FACILITY NAME:BUHACH PRESCHOOL YOSEMITE CROSSINGFACILITY NUMBER:
243810259
ADMINISTRATOR:JENNIFER MAYSFACILITY TYPE:
860
ADDRESS:3670 G STTELEPHONE:
(209) 489-2008
CITY:MERCEDSTATE: CAZIP CODE:
95340
CAPACITY:121CENSUS: 72DATE:
03/14/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Director Jennnifer MaysTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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2
3
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5
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9
Facility is malodorous
INVESTIGATION FINDINGS:
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On 03/14/2025, Licensing Program Analysts (LPAs) Miguel Herrera and Pa Kou Vue conducted an unannounced complaint inspection at facility to deliver findings for the above allegations. LPAs met with Director, Jennifer Mays who accompanied LPA during tour of facility both inside and outside. LPAs explained the allegations and took a census.

Based upon LPAs observations and Director and staff interviews, the investigation revealed through evidence obtained that the allegation, facility is malodorous is UNSUBSTANTIATED.

During LPAs observations and tour of the facility, the facility was not malodorous. LPA inspected the restroom and observed the restroom to be in good repair, clean, and sanitized. The sink and toilet are functioning properly within. However, interviews disclosed that there are smells of sewage that comes and goes and once of gas. Interviewees stated the last time they smelt sewage or gas was a couple of months ago.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Pa Kou Vue
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 04-CC-20250213091628
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: BUHACH PRESCHOOL YOSEMITE CROSSING
FACILITY NUMBER: 243810259
VISIT DATE: 03/14/2025
NARRATIVE
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Eventhough the smells have not been recently observed it is recommended that the facility puts in a work order for an inspection. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1 of the California Code of Regulations, no deficiencies are being cited.

An exit interview conducted with Director, Jennifer Mays. A copy of this report and Appeal Rights were provided and discussed. A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Pa Kou Vue
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 04-CC-20250213091628
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: BUHACH PRESCHOOL YOSEMITE CROSSING
FACILITY NUMBER: 243810259
VISIT DATE: 03/14/2025
NARRATIVE
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In addition, based upon LPAs interviews, 5 out of 7 staff members stated Licensee does not ensure first-aid kit supplies are accessible to staff. Interviewees stated when a child does require medical attention besides band aids which they have on their clipboards they do not know the exact location of the First-Aid Kit. Staff members were not shown or informed of its location.

LPAs conducted observations, Director and staff interviews, records review and records obtained, this agency has determined the allegations to be supported by a preponderance of the evidence, therefore the allegations are SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1 of the California Code of Regulations, the following deficiencies are being cited on the attached LIC 9099D).

An exit interview conducted with Director, Jennifer Mays. A copy of this report and Appeal Rights were provided and discussed. A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Pa Kou Vue
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 04-CC-20250213091628
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: BUHACH PRESCHOOL YOSEMITE CROSSING
FACILITY NUMBER: 243810259
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/28/2025
Section Cited
CCR
101226.1(a)
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(a) The licensee shall be responsible for ensuring that children with obvious symptoms of illness including, but not limited to, fever or vomiting, are not accepted.

This requirement was not met as evidenced by:

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Director Jennifer Mays stated she will update the facility's Parent Handbook to include regulation CCR 101226.1(b) and submit a copy of the updated Parent Handbook to LPA via email by end of business on 03/28/2025.
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Based on LPA’s interviews and records obtained, the licensee did not comply with the section cited above staff accepts children with signs of illness into care in which poses/posed a potential health, safety or personal rights risk to persons in care.
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Type B
03/28/2025
Section Cited
CCR
101226(d)
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(d) The licensee shall maintain the following first-aid supplies in a location accessible to staff but inaccessible to children:

This requirement was not met as evidenced by:
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Director Jennifer Mays stated she will have a training with staff members along with an acknowlegdment form with signatures and date and submit a copy to LPA via email on 03/28/2025.
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Based on LPAs interviews, the licensee did not comply with the section cited above in 5 out of 7 staff members stated the License does not ensure first-aid supplies are accessible to staff in which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Pa Kou Vue
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5