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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 243910177
Report Date: 06/12/2025
Date Signed: 06/12/2025 12:05:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2025 and conducted by Evaluator Martha DeHaro
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250424141245
FACILITY NAME:ROTERING, HEATHER FAMILY CHILD CAREFACILITY NUMBER:
243910177
ADMINISTRATOR:ROTERING, HEATHERFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(408) 499-8170
CITY:LOS BANOSSTATE: CAZIP CODE:
93635
CAPACITY:14CENSUS: 8DATE:
06/12/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Heather RoteringTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Adults in home used an inappropriate form of discipline.
INVESTIGATION FINDINGS:
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On 06/12/25, Licensing Program Analyst (LPA) Martha De Haro, conducted an unannounced complaint inspection to provide findings regarding the above allegation. LPA met with licensee Heather Rotering, toured the facility, and took a census. LPA explained and discussed the allegation and findings with Ms. Rotering.

LPA investigated the above allegation. During the course of the investigation, LPA interviewed the licensee, Assistant #1, Assistant #2, children, and parents, conducted facility observations, and reviewed and obtained facility records.

During interviews, it was revealed that licensee and her assistants have been using an inappropriate form of discipline. Licensee and her assistants have been placing daycare children on timeout by making children sit on the carpet cross legged, with their hands behind their backs, and their heads bowed as a form of discipline. (Continued on LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 04-CC-20250424141245
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: ROTERING, HEATHER FAMILY CHILD CARE
FACILITY NUMBER: 243910177
VISIT DATE: 06/12/2025
NARRATIVE
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Based upon information gathered through interviews, the evidence standard has been met that adults in the home used an inappropriate form of discipline, therefore, the above allegation is found to be SUBSTANTIATED.

Per California Code of Regulations Title 22 Division 12 Chapter 3, the following deficiency is being cited (see LIC 9099-D).

An exit interview was conducted with Ms. Heather Rotering. A copy of this report and Appeal Rights were provided and discussed with Ms. Rotering. Notice of Site Visit to be posted for 30 days.

SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 04-CC-20250424141245
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: ROTERING, HEATHER FAMILY CHILD CARE
FACILITY NUMBER: 243910177
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/12/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/20/2025
Section Cited
CCR
102423(a)(4)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee... (4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning. This requirement was not met as evidenced by:
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Licensee stated that she will stop using this type of discipline method and will write a detailed statement, stating what she and her staff plan to do differently in the future in regards to how they will appropriately treat children in care so that children's rights are not being violated. Statement due by the Plan of Correction due date, June 20, 2025.
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Based on interviews, it was determined that licensee and Assistants have been placing children on timeouts by making children sit on the carpet cross legged, with their hands behind their backs, and their heads bowed as part of their discipline. This poses as a potential risk to the health, safety, or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2025 and conducted by Evaluator Martha DeHaro
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250424141245

FACILITY NAME:ROTERING, HEATHER FAMILY CHILD CAREFACILITY NUMBER:
243910177
ADMINISTRATOR:ROTERING, HEATHERFACILITY TYPE:
810
ADDRESS:1517 MAYWEED DRTELEPHONE:
(408) 499-8170
CITY:LOS BANOSSTATE: CAZIP CODE:
93635
CAPACITY:14CENSUS: 8DATE:
06/12/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Heather RoteringTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Adult in home slammed a child in care.

Licensee pulled a day-care child's ears.
INVESTIGATION FINDINGS:
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On 06/12/25, Licensing Program Analyst (LPA) Martha De Haro, conducted an unannounced complaint inspection to provide findings regarding the above allegations. LPA met with licensee Heather Rotering, toured the facility, and took a census. LPA explained and discussed the allegations and findings with Ms. Rotering.

LPA investigated the above allegations. During the course of the investigation, LPA interviewed the licensee, Assistant #1, Assistant #2, children, and parents, conducted facility observations, and reviewed and obtained facility records.

Information obtained throughout the investigation did not produce sufficient information to meet the preponderance of evidence standard to support that adult in the home slammed a child in care or that licensee pulled a day care child’s ears. (Continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 04-CC-20250424141245
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: ROTERING, HEATHER FAMILY CHILD CARE
FACILITY NUMBER: 243910177
VISIT DATE: 06/12/2025
NARRATIVE
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Although the above allegations may have happened or are valid, there is no preponderance to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Per California Code of Regulation Title 22 Division 12 Chapter 3, no deficiencies are being cited today. Exit interview conducted with Licensee Heather Rotering. A copy of this report and Appeal Rights were provided and discussed with licensee. Notice of Site Visit to be posted for 30 days.

SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5