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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 243911157
Report Date: 07/08/2024
Date Signed: 07/08/2024 01:05:42 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2024 and conducted by Evaluator Martha DeHaro
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20240422161148
FACILITY NAME:RIOJAS REYNA, LISSETTE FAMILY CHILD CAREFACILITY NUMBER:
243911157
ADMINISTRATOR:RIOJAS-REYNA, LISSETTEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(408) 599-6741
CITY:LOS BANOSSTATE: CAZIP CODE:
93635
CAPACITY:14CENSUS: 5DATE:
07/08/2024
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Lissette Riojas ReynaTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Licensee does not reside in the facility
INVESTIGATION FINDINGS:
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On 07/08/24, Licensing Program Analyst (LPA) Martha De Haro, conducted an unannounced complaint inspection to provide findings regarding the above allegation. LPA met with licensee Lissette Riojas Reyna, toured the facility, and took a census. Assistant #1 was also present. LPA explained and discussed the allegation and findings with Ms. Riojas Reyna.

LPA investigated the above allegation. During the course of the investigation, LPA interviewed the licensee, witnesses, children, and parents, conducted facility observations, and reviewed and obtained facility records.

Based upon information gathered through interviews, observations, and facility records, the evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED.

Per California Code of Regulations Title 22 Division 12 Chapter 3, the following deficiency is being cited (see LIC 9099-D; continued on LIC 9099-C).
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20240422161148
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: RIOJAS REYNA, LISSETTE FAMILY CHILD CARE
FACILITY NUMBER: 243911157
VISIT DATE: 07/08/2024
NARRATIVE
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LPA informed Licensee that this report dated 07/08/24 documents one Type A citation, which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA informed the Licensee that she needs to provide a copy of this licensing report dated 07/08/24 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

An exit interview was conducted with Ms. Lissette Riojas Reyna. A copy of this report and Appeal Rights were provided and discussed with Ms. Riojas Reyna. Notice of Site Visit to be posted for 30 days.

SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20240422161148
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: RIOJAS REYNA, LISSETTE FAMILY CHILD CARE
FACILITY NUMBER: 243911157
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/08/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/12/2024
Section Cited
CCR
102417(a)
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Operation of a Family Child Care Home (a) -The licensee shall be present in the home and shall ensure that children in care are supervised at all times... This requirement was not met as evidenced by:
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Licensee agrees to submit the change of location packet and show proof of payment to the Community Care Licensing (CCL) office by the Plan of Correction due date, 07/12/24.
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Based on LPA’s interviews, observations, and record review, Licensee did not ensure that the licensed facility is her home residence. This poses an immediate risk to the health, safety and/or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3