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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 274417689
Report Date: 09/19/2024
Date Signed: 09/19/2024 04:26:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2024 and conducted by Evaluator Fermin Campos-Jaramillo
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20240701163955
FACILITY NAME:ALVAREZ CASTILLO, LORENAFACILITY NUMBER:
274417689
ADMINISTRATOR:LORENA ALVAREZ CASTILLOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(831) 431-9506
CITY:SALINASSTATE: CAZIP CODE:
93901
CAPACITY:14CENSUS: 4DATE:
09/19/2024
UNANNOUNCEDTIME BEGAN:
04:05 PM
MET WITH:Lorena Alvarez CastilloTIME COMPLETED:
04:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee not meeting child's needs.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Fermin Campos-Jaramillo met with Lorena Alvarez Castillo, licensee. LPA explained to the licensee the purpose of today's visit is: Deliver the investigation findings on the above-mentioned allegation. LPA observed Licensee was providing care to four children including two infants and two preschool age. Licensee's helper and daughter Kimberly was present and involved in supervising the children. Licensee was working in compliance with ratio and capacity today.
The LPA has interviewed the licensee, and over the phone the reporting party (RP), and the parents of the children attending the FCCH.
Based on the available evidence, it is concluded that although the allegation listed on this complaint may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. The allegations are therefore UNSUBSTANTIATED.

No deficiencies were cited today.
NOTICE OF SITE VISIT WAS PRINTED AND HANDED TO THE LICENSEE, MUST BE POSTED NEAR THE ENTRANCE TO THE HOME, AND MUST REMAIN POSTED FOR 30 DAYS.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Fermin Campos-Jaramillo
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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