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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 274417689
Report Date: 07/22/2025
Date Signed: 07/22/2025 02:12:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2025 and conducted by Evaluator Martha Jimenez-Villanueva
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250414091242
FACILITY NAME:ALVAREZ CASTILLO, LORENAFACILITY NUMBER:
274417689
ADMINISTRATOR:LORENA ALVAREZ CASTILLOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(831) 431-9506
CITY:SALINASSTATE: CAZIP CODE:
93901
CAPACITY:14CENSUS: 11DATE:
07/22/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Lorena Alvarez CastilloTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Personal Rights: Licensee hit child in care.

INVESTIGATION FINDINGS:
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On 7/22/2025, Licensing Program Analyst (LPA) Martha Jimenez-Villanueva arrived to the facility and met with assistant Maria Guzman. Assistant granted permission to enter at the home. Assistant informed licensee Lorena Alvarez was absent for a doctor appointment. Assistant Maria was present with Lorena's daughter/assistant Kimberly, with 11 children in care: 3 infants and 8 toddlers. Licensee Lorena Alvarez Castillo arrived at home 10 minutes later and LPA informed her the purpose of this inspection is to deliver findings on the investigation for the allegation listed above.

Based on interviews, file reviews, observations and evidence gathered, which were conducted, the Department concludes that a child in care was hit in the home. The preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

LPA Martha Jimenez-Villanueva informed licensee Lorena Alvarez Castillo that this report dated July 22, 2025 documents one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Continues in next page.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Martha Jimenez-Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 07-CC-20250414091242
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: ALVAREZ CASTILLO, LORENA
FACILITY NUMBER: 274417689
VISIT DATE: 07/22/2025
NARRATIVE
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Also, LPA Martha Jimenez-Villanueva informed the licensee to provide a copy of this licensing report dated 07/22/2025 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

An immediate $500 civil penalty has been assessed and documented on LIC 9099 D. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the licensee Lorena Alvarez Castillo in Spanish.
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Martha Jimenez-Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 07-CC-20250414091242
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: ALVAREZ CASTILLO, LORENA
FACILITY NUMBER: 274417689
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/22/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/23/2025
Section Cited
CCR
102423(a)(4)
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Each child receiving services from a FCCH shall have certain rights...To be free from corporal or unusaul punishment, infliction of pain...

This requirement was not met as evidence by:
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Licensee will review regulation and submit a written statement of her understanding of the regulation and how she will prevent this from happening again by end of business day on 07/23/2025.
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Based on interviews, file reviews, observations and evidence gathered, which were conducted, the Department concludes that a child in care was hit in the home. This poses an immediate risk to the health, safety, and personal rights of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Martha Jimenez-Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3