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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 274417689
Report Date: 10/02/2025
Date Signed: 10/02/2025 01:53:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2025 and conducted by Evaluator Martha Jimenez-Villanueva
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250711101939
FACILITY NAME:ALVAREZ CASTILLO, LORENAFACILITY NUMBER:
274417689
ADMINISTRATOR:LORENA ALVAREZ CASTILLOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(831) 431-9506
CITY:SALINASSTATE: CAZIP CODE:
93901
CAPACITY:14CENSUS: 9DATE:
10/02/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Lorena Alvarez CastilloTIME COMPLETED:
02:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee handled child in a rough manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Martha Jimenez-Villanueva conducted an unannounced follow up investigation today to deliver the investigation findings on the above-mentioned allegation. LPA met with Lorena Alvarez Castillo. LPA toured inside and outside the FCCH. Licensee and assistant Kimberly were providing care for 9 children, including 2 infants.

This Department gathered documents and conducted interviews with relevant individuals. During the course of the investigation, LPA gathered inconsistent stories during interviews. Based on the available evidence, it is concluded that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
No deficiencies were cited today. Exit interview was conducted and the report was reviewed with the Licensee Lorena Alvarez Castillo in Spanish and Appeal Rights were handed to her.
A notice of site visit was printed and handed to the licensee, must be posted near the entrance to the home and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Martha Jimenez-Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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