275202817-2-3-2026-24-AS-SMOA-DQYRUG-20260204121955

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 275202817
Report Date: 01/29/2026
Date Signed: 02/03/2026 11:21:20 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2025 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20250909115322

FACILITY NAME:	VISTA HARDEN RANCH		FACILITY NUMBER:	275202817
ADMINISTRATOR:	CARTER, JOY		FACILITY TYPE:	740
ADDRESS:	290 REGENCY CIRCLE		TELEPHONE:	(805) 319-7370
CITY:	SALINAS	STATE: CA	ZIP CODE:	93906
CAPACITY:	83	CENSUS: 73	DATE:	01/29/2026
		UNANNOUNCED	TIME BEGAN:	04:00 PM
MET WITH:	Administrator, Maria Perez		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff did not prevent outbreak of scabies.
Staff did not prevent outbreak of covid.
Staff falsifying documents.
Staff not wearing PPE or gloves when assisting residents with scabies.
Staff does not provide assistance to residents in a timely manner resulting in falls sustaining injury(ies).

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to investigate the above allegations. LPA met with facility Administrator Maria Perez, and explained the purpose of today's visit.

Regarding the allegation Staff did not prevent outbreak of scabies. LPA spoke with local county Health department who stated the facility is following required infection control guidlines. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 24-AS-20250909115322

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: VISTA HARDEN RANCH	FACILITY NUMBER: 275202817
	VISIT DATE: 01/29/2026

NARRATIVE

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Regarding the allegation Staff did not prevent outbreak of covid. LPA spoke with local county Health department who stated the facility is following required infection control guidelines. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Staff falsifying documents. The facility did report and document outbreak of skin rash. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Staff not wearing PPE or gloves when assisting residents with scabies. LPA interviewed facility staff and local health department. Interviews revealed contradicting statements on when and if gloves were needed for specific residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation staff does not provide assistance to residents in a timely manner resulting in falls sustaining injury(ies). LPA reviewed records documenting some residents did have lengthy wait times when pushing pendant, however it is not clear if the waits resulted in falls with injury. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited Per title 22 regulations. A copy of this report along with appeals rights provided.

SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026

LIC9099 (FAS) - (06/04)

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