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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 277209411
Report Date: 02/24/2026
Date Signed: 02/25/2026 06:27:47 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/08/2026 and conducted by Evaluator Vadim Gorban
PUBLIC
COMPLAINT CONTROL NUMBER: 24-AS-20260108091256
FACILITY NAME:IVY PARK OF MONTEREYFACILITY NUMBER:
277209411
ADMINISTRATOR:ANDREA RAMIREZFACILITY TYPE:
740
ADDRESS:1110 CASS STREETTELEPHONE:
(818) 643-2400
CITY:MONTEREYSTATE: CAZIP CODE:
93940
CAPACITY:112CENSUS: 106DATE:
02/24/2026
UNANNOUNCEDTIME BEGAN:
05:30 PM
MET WITH:Maria Bonilla, Health Services DirectorTIME COMPLETED:
06:50 PM
ALLEGATION(S):
1
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9
Staff are inappropriately charging resident unnecessary fees
Staff are threatening resident
INVESTIGATION FINDINGS:
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2
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4
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8
9
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13
On 02/24/2026 Licensing Program Analyst (LPA) Gorban unannounced visited the facility to deliver findings to complaint investigation. LPA introduced self and met with health services director. LPA stated purpose of the visit and was allowed entry.

During this complaint investigation LPA toured the facility conducting health and safety checks, reviewed facility records, and interviewed administrator, staff, and resident.
Allegations: Staff are inappropriately charging resident unnecessary fees and Staff are threatening resident.
Although the alleged violations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations occur, therefore the allegations are Unsubstantiated.

Exit interview conducted, report signed and copy of this report provided to health services director for facility records.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Vadim Gorban
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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