<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 283009161
Report Date: 07/18/2024
Date Signed: 07/18/2024 02:45:08 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/17/2024 and conducted by Evaluator Melinda Mohr
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240517141039
FACILITY NAME:LE PETIT ELEPHANT PRESCHOOLFACILITY NUMBER:
283009161
ADMINISTRATOR:PAL PINTACSI, MILLIFACILITY TYPE:
850
ADDRESS:2645 LAUREL STREETTELEPHONE:
(707) 690-8797
CITY:NAPASTATE: CAZIP CODE:
94558
CAPACITY:100CENSUS: 80DATE:
07/18/2024
UNANNOUNCEDTIME BEGAN:
01:22 PM
MET WITH:Milli PintacsiTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not ensuring that day-care child is properly cleaned.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Mindy Mohr made an unannounced complaint investigation visit today, and met with Director/Licensee, Milli Pintacsi, for the purpose of delivering findings of the above allegation. LPA Mindy Mohr previously met with Milli on 05/20/2024 to open the complaint.
During the course of the investigation, LPA Mohr conducted interviews, received documents pertaining to the investigation and made observations. From 05/20/2024 through 06/26/2024, interviews were conducted with Director/ Licensee (D1), four staff (S1-S4), and two adults (A1-A2).
Licensee stated that due to a child’s personal rights, staff cannot assist children with toileting, including with wiping, against the child’s wishes. Licensee stated that C1 declined help after using the restroom and that teachers have been asked to be with C1 while they use the restroom, but they cannot force their hand.
(continued on LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 01-CC-20240517141039
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LE PETIT ELEPHANT PRESCHOOL
FACILITY NUMBER: 283009161
VISIT DATE: 07/18/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Furthermore, D1 stated that C1’s parent brought wipes to the school specifically asking the teachers to use them with their child, but D1 told the parent teachers could not use the wipes on their child. Staff interviews (S1-S4) provided corroborating evidence to confirm that when a child says ‘no’ staff are not allowed to touch the child, as it would be violating their personal rights. S1 specifically stated it is against a child’s rights to wipe them after using the bathroom if they tell us no. We have had a child (C1) who cannot wipe properly and when we ask C1 if we can help them, they tell us no, so we don’t do it. S2 stated that they cannot physically help a child without their consent, they can only guide the children. S3 specifically stated that they are aware of a parent who has asked the teachers to help their child (C1) as the child has gone home not properly cleaned, but since C1 tells us no, we do not help them. In addition, S3 stated that if the child asks a teacher for help the teachers are then able to touch the child. S1, S2, and S3 acknowledged the child’s need for assistance with wiping when a parent gave them suggestions on how to clean C1, but teachers told the parent they cannot help C1 without C1’s consent.
Furthermore, S2 – S4 all stated that if a child wears a diaper or pull-up and a child tells a teacher no to being changed the teacher still changes the child acknowledging that they need to keep them clean. S2 specifically stated that it doesn’t matter how old the child is, if a child has a dirty diaper, teachers change them. S4 stated that the facility would not keep children in soiled clothes, even if a child said no, they would change the child.
Statements provided by A1 and A2 reveal that their children have come home with diaper rashes. A1 stated that several times their child would have a dirty diaper, specifically that their diaper would be full, occasionally leaking from not being changed. Both A1 and A2 stated they spoke with teachers on multiple occasions and asked that their children be properly cleaned. A2 also informed the facility that their child is not fully potty trained and asked them to help their child after they use the restroom, but teachers declined stating they cannot help their child as it would be violating the child’s personal rights.
Further evidence revealed the facility waits for the child to ask or give permission to have their face or nose wiped when dirty. D1 confirmed that teachers do not just wipe children’s faces, teachers wait until the child is ready and has let them know it is ok. LPA observed multiple children with mucus running down their faces. A1 & A2 both confirmed their children would be dirty on several occasions upon pick up as well as observe multiple children with mucus running down their faces and into their mouths.
(continued on LIC9099-C)
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 01-CC-20240517141039
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LE PETIT ELEPHANT PRESCHOOL
FACILITY NUMBER: 283009161
VISIT DATE: 07/18/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Title 22, Division 12 Chapter 1, Regulation 101229(a)-Responsibility for Providing Care and Supervision requires that “the licensee shall provide care and supervision as necessary to meet the children’s needs” and according to Regulation 101152(c)(3)(A)-Care and Supervision is defined as “any one or more of the following activities provided by a person or child care center to meet the needs of children in care: Assistance in diapering, toileting, dressing, grooming, bathing and other personal hygiene.”

Evidence identified C1’s need for toileting assistance on multiple occasions but staff were advised not to assist if C1 declined. As such, the child’s needs were not met. Based on the investigation, the preponderance of evidence standard has been met. Therefore, the above allegations are found to be substantiated. The following violations of the California Code of Regulations, Title 22; Division 12: see LIC 9099D.

Exit interview was conducted, and report reviewed with Director/Licensee Milli Pintacsi.
Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 01-CC-20240517141039
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LE PETIT ELEPHANT PRESCHOOL
FACILITY NUMBER: 283009161
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/18/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/05/2024
Section Cited
CCR
101229(a)
1
2
3
4
5
6
7
(a) The licensee shall provide care and supervision as necessary to meet the children's needs.

This was not met as evidenced by:
1
2
3
4
5
6
7
The facilty is having a staff meeting on Aug. 2 and will discuss children's needs. Director will provide a written statement that all staff have been trained on how to properly clean and meet the needs of children in care.
8
9
10
11
12
13
14
Based on statements provided by D1 and staff which provided enough evidence to support the claim that the facility was not ensuring day care child was properly cleaned. This poses/posed a potential health, safety and/or personal rights risk(s) to children in care.
8
9
10
11
12
13
14
 Director will email the statement to LPA Mohr: Melinda.mohr@dss.ca.gov
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4