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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 293626651
Report Date: 01/23/2026
Date Signed: 01/23/2026 01:11:42 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2025 and conducted by Evaluator Matthew Gallo
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20251113132941
FACILITY NAME:ONE LOVE CHILDCARE CENTERFACILITY NUMBER:
293626651
ADMINISTRATOR:KILGOUR, SARAHFACILITY TYPE:
860
ADDRESS:12068 DONNER PASS ROADTELEPHONE:
(530) 414-3290
CITY:TRUCKEESTATE: CAZIP CODE:
96161
CAPACITY:42CENSUS: 10DATE:
01/23/2026
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Sarah KilgourTIME COMPLETED:
01:25 PM
ALLEGATION(S):
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Facility operating out of ratio
INVESTIGATION FINDINGS:
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On 1/23/2026, Licensing Program Analyst (LPA) Matthew Gallo met with facility representative Sarah Kilgour to close a complaint investigation into the above allegation. Upon arrival, LPA observed 5 preschool children supervised by 1 staff and 5 toddlers supervised by 2 staff.

Throughout the course of the investigation, LPA conducted observation, interview, and record review relevant to the allegation that the facility was operating out of child-teacher ratio. On 11/19/2025, LPA visited the facility to open the complaint investigation and upon arrival observed 9 children identified by staff as belonging to the toddler component and using toddler component classroom and outdoor play space. The 9 children were supervised by 1 teacher. Written directives requires that 1 teacher provide supervision to no more than 6 children at a time in the toddler component. The preponderance of standard has been met; therefore, the allegation is SUBSTANTIATED.

Report continues on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 03-CC-20251113132941
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ONE LOVE CHILDCARE CENTER
FACILITY NUMBER: 293626651
VISIT DATE: 01/23/2026
NARRATIVE
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A Title 22 deficiency is cited on the following LIC9099-D

LPA Matthew Gallo informed facility representative Sarah Kilgour that this report dated 1/23/2026 documents 1 Type A citation which shall be posted for 30 consecutive days as there is/are immediate risks to the health, safety, or personal rights of children in care.

Also, LPA Gallo informed the facility representative to provide a copy of this licensing report dated 1/23/2026 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the facility representative, Sarah Kilgour. A notice of site visit was given and must remain posted for 30 days. LPA provided appeal rights.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Citations on this Visit Report are Under Appeal!

Control Number 03-CC-20251113132941
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ONE LOVE CHILDCARE CENTER
FACILITY NUMBER: 293626651
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/23/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type A
01/26/2026
Section Cited
WD
101804(b)(2)
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101804(b)(2) A ratio of six children to each teacher shall be maintained for all children
in attendance in the toddler component.

This requirement was not met as evidenced by:
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Class composition has been adjusted to maintain ratio. LPA observed the facility to be in ratio on 12/3/2025 and 1/23/2026. The deficiency has been cleared.
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Based on observation, interview, and record review, the licensee did not comply with the section cited above due to one teacher alone supervising 8 children in the toddler component on 11/19/2025. This posed an immediate health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2025 and conducted by Evaluator Matthew Gallo
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20251113132941

FACILITY NAME:ONE LOVE CHILDCARE CENTERFACILITY NUMBER:
293626651
ADMINISTRATOR:KILGOUR, SARAHFACILITY TYPE:
860
ADDRESS:12068 DONNER PASS ROADTELEPHONE:
(530) 414-3290
CITY:TRUCKEESTATE: CAZIP CODE:
96161
CAPACITY:42CENSUS: 10DATE:
01/23/2026
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Sarah KilgourTIME COMPLETED:
01:25 PM
ALLEGATION(S):
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Unqualified staff providing care and supervision
Staff do not ensure that facility is clean/sanitized
Staff are not meeting daycare children's toileting needs
Staff does not adequately supervise daycare children
INVESTIGATION FINDINGS:
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On 1/23/2026, Licensing Program Analyst (LPA) Matthew Gallo met with facility representative Sarah Kilgour to close a complaint investigation into the above allegations. Upon arrival, LPA observed 5 preschool children supervised by 1 staff and 5 toddlers supervised by 2 staff.

Throughout the course of the investigation, LPA conducted observation, interviews, and record review relevant to the following allegations: (1) Unqualified staff providing care and supervision.

It was alleged that aides were providing supervision to children alone without themselves being under the direct supervision of a qualified teacher. During three visits to the facility, LPA observed aides to be working under the supervision of a qualified teacher and to never be alone with children. Staff and parent interviews did not provide additional evidence to support the allegation. A facility record of staff assignments and working hours is not kept and was therefore unavailable for review. Based on the available evidence, the allegation is determined to be UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove it. Report continues on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 03-CC-20251113132941
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ONE LOVE CHILDCARE CENTER
FACILITY NUMBER: 293626651
VISIT DATE: 01/23/2026
NARRATIVE
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(2) Staff do not ensure that facility is clean/sanitized.

It was alleged that the staff do not ensure that the general facility, including children’s bathroom, is sufficiently cleaned and sanitized. LPA visited the facility three times through the course of the investigation and observed the classrooms to be kept clean and in good condition. During an initial visit, LPA observed droplets on the toilet seat in the children’s bathroom, but did not observe a pattern of uncleanliness on subsequent return visits. Staff interviews did not provide corroborating evidence, and parent interviews did not reveal concern over the cleanliness or sanitization of the facility. Based on the collected evidence, the allegation is determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove it.

(3) Staff are not meeting daycare children's toileting needs

It was alleged that staff were not meeting daycare children’s toileting needs by allowing children to remain in soiled diapers for an inappropriate amount of time. Interviews conducted with staff did not provide corroborating information to support the allegation, and interviews with parents did not reveal concerns over diapering issues. Diaper changing logs were not available to review as the facility does not keep record of changes. Based on the collected evidence, the allegation is determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove it.

(4) Staff does not adequately supervise daycare children.

It was alleged that the staff do not adequately supervise day care children during play. During his three visits to the facility, LPA observed that staff provided adequate supervision and engaged in hands-on instruction with children in care. Staff interviews did not provide corroborating information to support the allegation, and parent interviews did not reveal concerns over supervision issues or unusual injuries. Based on the collected evidence, the allegation is determined to be UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove it.

Exit interview conducted and report was reviewed with the facility representative, Sarah Kilgour. A notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5