300600328-1-23-2026-06-CC-TNGN-DQTR74-20260130114544

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300600328
Report Date: 01/23/2026
Date Signed: 01/23/2026 02:36:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2025 and conducted by Evaluator Dianna ValdezSantana

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20251103143754

FACILITY NAME:	SHORELINE CHRISTIAN PRESCHOOL		FACILITY NUMBER:	300600328
ADMINISTRATOR:	TOSCANO, MELIDA		FACILITY TYPE:	850
ADDRESS:	10350 ELLIS AVENUE		TELEPHONE:	(714) 962-6886
CITY:	FOUNTAIN VALLEY	STATE: CA	ZIP CODE:	92708
CAPACITY:	240	CENSUS: 61	DATE:	01/23/2026
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Director, Melly Toscano		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff wrongfully terminated day care child.

INVESTIGATION FINDINGS:

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On 01/22/2026, Licensing Program Analyst (LPA) D. Valdez Santana made an unannounced visit to Shoreline Christian Preschool for the purpose to deliver findings of a complaint received. Upon arrival, LPA was met by Director, Melly Toscano who was explained the reason for today’s visit. LPA was provided a tour of the facility; census was taken in individual classrooms during naptime, Room #B117 had 11 toddler-age children & 1 staff, Room #B113 had 11 children & 1 staff, Room #B112 had 11 children & 1 staff, Room #B103 had 15 children & 1 staff and Room #B105 had 13 children & 1 staff. The total census observed was 61 children and 14 staff at the time of inspection. Director stated they currently have 91 children enrolled in the preschool.
A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 01/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251103143754

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SHORELINE CHRISTIAN PRESCHOOL	FACILITY NUMBER: 300600328
	VISIT DATE: 01/23/2026

NARRATIVE

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On 11/03/2025 a complaint was filed with the Licensing office stating, Staff wrongfully terminated day care child.

During the course of investigation, LPA interviewed 3 staff members and 3 parents.

During the staff interviews, 3 out of 3 staff stated they have not witnessed a child being wrongfully terminated. Staff 1 (S1) stated the way staff deal with challenging behaviors is staff talk to the children, separate the child, talk to the child about their feelings, help them to self-regulate, and staff never yell. Since the day Child #1 (C1) started, every single day there was an incident, staff tried many things, new action plans, and different options, but C1 was still acting out. All incidents were communicated to the parent on the BrightWheel app, and S1 and Staff #2 (S2) reported C1’s behavior to Staff #3 (S3). Children complained to their parents, parents started to have concerns, and C1 would hurt children who were near, so staff tried to create space. S1 does not believe any child was wrongfully terminated and stated C1 needed more help than staff can provide, and staff did not see evidence that additional help was coming.

Staff #2 (S2) stated challenging behaviors are addressed by verbal warnings, reminders for kind hands, breaks, office support, and documentation on BrightWheel. S2 met with the parent, observed aggressive behaviors, stated the behavior was getting more aggressive, and believes C1 was not wrongfully terminated and that the family was given many chances.

Staff #3 (S3) stated staff redirect the child, provide resources and sensory activities, document behaviors, communicate with parents, and after extensive efforts, escalating aggression and complaints from other families required protecting the safety of other children.

3 of 4 parents were interviewed, 3 of 3 parents interviewed had no issues or concerns with the daycare.

LPA obtained a copy of the Children’s Roster, Personnel Report, Parent Handbook and Classroom attendance enrollment sheets. LPA also received copies of screenshots from BrightWheel that included incident/ouch reports, email correspondence between director and parent. A copy of child #1's physician's report and subsidy program contract. LPA received a copy of email correspondence between Director and Facility's administration. Upon reviewing the Parent Handbook, their policy on “Challenging Behaviors” states “…continued aggressive behavior may result in the child’s termination in the program.”

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 01/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251103143754

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SHORELINE CHRISTIAN PRESCHOOL	FACILITY NUMBER: 300600328
	VISIT DATE: 01/23/2026

NARRATIVE

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Based on LPA’s interviews and record review, there is insufficient evidence to corroborate the allegation of Staff wrongfully terminated day care child. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

Exit interview was conducted, and report was reviewed and discussed with Director, Melly Toscano. Notice of Site Visit was posted during the visit. The facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. The facility was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights. End of Report.

Page 3 of 3. End of Report.

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 01/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026

LIC9099 (FAS) - (06/04)

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