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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300600533
Report Date: 11/05/2024
Date Signed: 12/11/2024 02:03:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2024 and conducted by Evaluator Vivian Trinh
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240930122248
FACILITY NAME:JOYFUL NOISES PRE SCHOOLFACILITY NUMBER:
300600533
ADMINISTRATOR:MUSSER, JILLFACILITY TYPE:
850
ADDRESS:1912 FLORIDA STREETTELEPHONE:
(714) 536-8909
CITY:HUNTINGTON BEACHSTATE: CAZIP CODE:
92648
CAPACITY:106CENSUS: 54DATE:
11/05/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Musser, Jill (Director)TIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff did not follow contract on terminating children.
INVESTIGATION FINDINGS:
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*** This is Amended to correct the details of the investigation report on 11/5/24. ***
Licensing Program Analyst (LPA) Vivian Trinh conducted an unannounced complaint visit to deliver the complaint findings. This is a continuation of the investigation initiated on 10/3/2024. LPA met with Director Musser, Jill, and informed the Director of the purpose of the visit. The Director guided LPA on a tour of the facility and a census was taken. The overall observed census was 8 staff members and 54 preschool-age children.

A review of staff criminal clearance records on this date 11/5/24 indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 9/30/24, the Department received a complaint filed with the Licensing Office alleged staff did not follow the contract on terminating children. Continued Page 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20240930122248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: JOYFUL NOISES PRE SCHOOL
FACILITY NUMBER: 300600533
VISIT DATE: 11/05/2024
NARRATIVE
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Page 2

Regarding allegation Staff did not follow the contract on terminating children, during interviews, Staff (S1) had contacted Child # 1(C1’s) parent on the phone on 9/20/24, attempted to have a meeting with C1’s parent, and provided resources that will help a child to be more successful. However, S1 did not have any documents on the paper regarding the conversation. S1 provided LPA with a copy of the Parent’s Handbook. Based on the reviewed record of the Parent’s Handbook, the program's procedure for dis-enrolling the children states a conference will be scheduled with the parent(s) to discuss how to help motivate the child to behave acceptably. On 10/7/24, LPA interviewed six (6) parents. Four (4) out of six (6) parents did not have any concerns with the facility and did not make disclosures relate to the allegation.

Based on LPA’s interviews and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is SUBSTANTIATED. Violation of California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101219 (f) Admission Agreement was observed and being cited on the attached 9099D

An exit interview was completed. The report was reviewed and discussed. The Director was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

End of the Report.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20240930122248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: JOYFUL NOISES PRE SCHOOL
FACILITY NUMBER: 300600533
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/05/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/29/2024
Section Cited
CCR
101219(f)
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101219 Admission Agreements (f) The licensee shall comply with all terms and conditions set forth in the admission agreement. This requirement was not met evidenced by:


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 The Director states that Director will update the Parent's Handbook regarding terminating services for the children in care. The Director will make sure to provide written notice to parents/guardians of any future changes to the program and will send LPA the updated Parent’s Handbook to LPA by due date.
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Based on LPA’s interviews and record reviews, Director admitted that the facility did not schedule/conduct a meeting with C1’s parent before terminating services for C1, which posed a potential health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2024 and conducted by Evaluator Vivian Trinh
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240930122248

FACILITY NAME:JOYFUL NOISES PRE SCHOOLFACILITY NUMBER:
300600533
ADMINISTRATOR:MUSSER, JILLFACILITY TYPE:
850
ADDRESS:1912 FLORIDA STREETTELEPHONE:
(714) 536-8909
CITY:HUNTINGTON BEACHSTATE: CAZIP CODE:
92648
CAPACITY:106CENSUS: 54DATE:
11/05/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Musser, Jill (Director)TIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide incident reports to authorized representative.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
*** This is Amended to correct the details of the investigation report on 11/5/24. ***
Licensing Program Analyst (LPA) Vivian Trinh conducted an unannounced complaint visit to deliver the complaint findings. This is a continuation of the investigation initiated on 10/3/24. LPA met with Director Musser, Jill, and informed the Director of the purpose of the visit. The Director guided LPA on a tour of the facility and a census was taken. The overall observed census was 8 staff members and 54 preschool-age children.

A review of staff criminal clearance records on this date 11/5/24 indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse clearances or exemptions.

On 9/30/24, the Department received a complaint filed with the Licensing Office alleged, Staff did not provide incident reports to authorized representatives.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20240930122248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: JOYFUL NOISES PRE SCHOOL
FACILITY NUMBER: 300600533
VISIT DATE: 11/05/2024
NARRATIVE
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Page 2
During the investigation, LPA Trinh interviewed the Reporting Party (RP), 4 staff members, and 6 parents. LPA Trinh also reviewed records: Personnel Report, (LIC 500), Children Roster, Sign-in/Sign-out, Classroom Daily Schedule, and Children Incident Reports by emails from a Director/Teacher to Parent from 9/9/24, through 9/20/24.

Regarding allegation, Staff did not provide incident reports to an authorized representative, LPA interviewed four (4) staff members, and four (4) out of four (4) stated that staff provide incident reports to authorized representatives/parents either by email, verbally, and written notes when any child gets hurt in the facility. Two (2) staff members stated they emailed C1’s parent about C1 attempting to hit/hurt another child. On 10/07/24, LPA Trinh interviewed six (6) parents. Interviewed parents disclosed no information that could support the allegation. All interviewed parents stated they did not have any concerns with the facility. Based on the record review of the email communication, LPA noted that S1 had notified C1's parent about how C1 was doing in the classroom daily from 9/9/24 through 9/20/24.

Based on the information gathered from LPA’s interviews and record reviews, there is not enough evidence to corroborate the allegation: Staff did not provide incident reports to authorized representatives. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed. The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

End of the Report.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5