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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300600977
Report Date: 06/04/2025
Date Signed: 06/04/2025 01:19:27 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/22/2022 and conducted by Evaluator Samer Haddadin
COMPLAINT CONTROL NUMBER: 22-AS-20221122103427
FACILITY NAME:TOWN & COUNTRYFACILITY NUMBER:
300600977
ADMINISTRATOR:STEPHENIE JUKICFACILITY TYPE:
741
ADDRESS:555 E. MEMORY LANETELEPHONE:
(714) 547-7581
CITY:SANTA ANASTATE: CAZIP CODE:
92706
CAPACITY:328CENSUS: 213DATE:
06/04/2025
UNANNOUNCEDTIME BEGAN:
08:35 AM
MET WITH:Sara ModugnoTIME COMPLETED:
03:44 PM
ALLEGATION(S):
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Facility failed to provide care and supervision resulting in multiple falls
INVESTIGATION FINDINGS:
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LPA Samer Haddadin conducted an unannounced complaint visit to present findings regarding the above-mentioned reported allegation. Upon arrival, LPA Haddadin was greeted by Executive Director (ED) Sara Modugno, who granted access to the facility.
During the investigation, LPA Haddadin toured the facility, interviewed staff members, and reviewed all medical records pertaining to the alleged incident involving resident (R1).
Allegation Investigated: “Facility failed to provide care and supervision resulting in multiple falls.”
Investigation Findings:
Regarding the allegation, R1 was first admitted to the facility on October 1, 2022. A Pre-placement Appraisal, performed by the facility on September 22, 2022, stated the following regarding R1’s overall condition: R1 has severe hearing loss, motor impairment, is a fall risk, requires a wheelchair, has cognitive impairment, and is occasionally confused. LPA Haddadin conducted a record review of R1’s Physician Report, which also states R1 is non-ambulatory, a fall risk, and experiences mental cognitive confusion and short-temperedness. **{CONTINUE ON 9099C}**
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20221122103427
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: TOWN & COUNTRY
FACILITY NUMBER: 300600977
VISIT DATE: 06/04/2025
NARRATIVE
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Upon admission, R1 was provided with a pendant to press in case of any emergency, including falls. Additionally, each resident’s room is equipped with a call button that any resident can use to request assistance from facility caregivers or staff.
During the record review, LPA Haddadin found six incident reports. Five of these six incidents were falls where the resident used her pendant; however, none resulted in injuries or hospitalization. LPA Haddadin noted that for all fall incidents, a caregiver and a nurse were present, an immediate body check was performed, and blood pressure and oxygen levels were measured, all of which were within normal range. Furthermore, the facility had placed R1 on 72-hour alert charting, during which she was very closely monitored.
One documented incident occurred on October 6th. R1 requested medication, having forgotten, due to her confused state of mind and cognitive ability, that staff had already administered it. According to the report, R1 became more agitated, rose from her wheelchair, and began to yell in the hallway, asking for 911. Staff and the nurse on duty calmed R1 down and were able to control the situation. R1’s responsible party was notified of this incident and advised the facility to call 911. Emergency Medical Technicians (EMT) were called for assistance, but R1 was not transferred to the hospital due to her refusal. R1's son was informed and thanked the facility for their hard work. R1’s responsible party advised the facility that R1 could lose her temper and become loud but thanked the facility staff and praised them for their patience.
LPA Haddadin conducted interviews with six staff members from different positions and titles within the facility. All interviewees corroborated that the alleged falling incidents occurred. However, these interviews revealed that the facility provided the necessary care and supervision required to assist R1.
Conclusion:
Therefore, based on the preponderance of evidence gathered through interviews, medical record reviews, and all pertinent paperwork collected by LPA Haddadin, the allegation, "Facility failed to provide care and supervision resulting in multiple falls," was found to be unfounded. This means the allegation was determined to be false, could not have happened, and/or is without a reasonable basis.
No deficiencies were cited during today's visit. An exit interview was conducted with the ED, and a copy of this report was provided.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2