300602242-8-20-2021-06-CC-THOO-C63PVW-20210820113950

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300602242
Report Date: 08/20/2021
Date Signed: 08/20/2021 10:29:39 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/24/2021 and conducted by Evaluator Sherene Hawkins

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20210524113112

FACILITY NAME:	PAGE SCHOOL OF COSTA MESA		FACILITY NUMBER:	300602242
ADMINISTRATOR:	DICKSON, KRISTIN		FACILITY TYPE:	850
ADDRESS:	657 VICTORIA STREET		TELEPHONE:	(949) 642-0411
CITY:	COSTA MESA	STATE: CA	ZIP CODE:	92627
CAPACITY:	55	CENSUS: 31	DATE:	08/20/2021
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Kristin Dickson		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Teacher is unable to observe all of the daycare children.
Staff do not alert the authorized representative with problems wthat occur during the day.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Hawkins conducted a follow up investigation on August 20, 2021 at 9:10 a.m. regarding a complaint allegation of lack of supervision and reporting requirements which was initiated on May 27, 2021. During today’s visit LPA provided the complaint findings to the director, Kristin Dickson. At 9:20 a.m. LPA toured the center including all activity/classroom areas, the isolation area, restroom and outdoor play areas. Current census observed was 31 preschool children and 7 staff supervising in classrooms 6, 7, 8, and 9. A review of staff records on this date indicates that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On May 24, 2021 the Department received a complaint alleging that teachers are unable to observe all the daycare children during the children’s bathroom time, and staff do not alert the authorized representative with problems that occur daily.
***continued on page 2***

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Sherene Hawkins
LICENSING EVALUATOR SIGNATURE:	DATE: 08/20/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20210524113112

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: PAGE SCHOOL OF COSTA MESA	FACILITY NUMBER: 300602242
	VISIT DATE: 08/20/2021

NARRATIVE

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***page 2***

During the investigation, LPA interviewed eight staff, five parents, eight children and reviewed facility roster, children’s daily reports, and staff daily schedules. In regard to the allegation of teachers not adequately supervising the day care children during bathroom time, staff interviewed reported that every class has their own assigned bathroom, and all children all monitored during bathroom time. Some classes have assigned spaces in the bathroom to ensure children are being monitored. In classroom 6,7,8 staff reported that they always have two teachers that assist during toileting time and they are within regulatory compliance. Another staff reported that room 7, 8, and 9 bathrooms are located outside of the classroom and teachers escort the children to use the bathroom which may get chaotic because the children know that the teacher’s attention maybe focused on assisting other children, but the children are monitored. Staff reports that children are counted before entering and after exiting to ensure all children are accounted for. Children interviewed reported that a teacher is always present when they use the bathroom and the teacher helps them.

In regard to the allegation of staff not alerting the authorized representative with problems that occur during the day. It was reported that management wouldn’t allow teachers to address concerns of a child’s development with parents when it was believed that a more extensive program may better meet the child’s needs. All staff reported that written daily reports are provided to the parents which summarizes each child’s behaviors (good/challenging), observations, feeding, and toileting. In addition, staff also communicates to parents by email and telephone as needed. Staff interviewed all reported that all children experiences and observations (good/challenging) are all adequately reported to parents and this protocol is a direct direction from management. Parents reported that they are very satisfied with the care and supervision their children receive, and daily communication about children’s day are communicated. Parents interviewed reported no concerns. ***continued on page 3***

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Sherene Hawkins
LICENSING EVALUATOR SIGNATURE:	DATE: 08/20/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20210524113112

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: PAGE SCHOOL OF COSTA MESA	FACILITY NUMBER: 300602242
	VISIT DATE: 08/20/2021

NARRATIVE

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***page 3***

This agency has investigated the complaint alleging that teachers are unable to observe all the day care children during the children’s bathroom time which is a lack of supervision, and staff do not alert the authorized representative with problems that occur daily. Based on conflicting statements received during the investigation, we have found that the complaint was unsubstantiated. While the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Exit interview was conducted with director Kristin Dickson. The Notice of Site Visit was posted. Facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Appeal Rights were explained. A copy of their appeal rights (LIC 9058) was given and signatures on this form acknowledges receipt of these rights. All appeals must be in writing and received by the licensing office within 15 business days. The first level appeal is to regional manager; address is above on the report.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Sherene Hawkins
LICENSING EVALUATOR SIGNATURE:	DATE: 08/20/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2021

LIC9099 (FAS) - (06/04)

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