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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300603522
Report Date: 06/01/2023
Date Signed: 06/01/2023 09:38:34 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2023 and conducted by Evaluator Anna Francesca Chan
COMPLAINT CONTROL NUMBER: 06-CC-20230509170640
FACILITY NAME:GRACE HARBOR CHURCH AND SCHOOLFACILITY NUMBER:
300603522
ADMINISTRATOR:REBEKAH BAYFACILITY TYPE:
850
ADDRESS:12881 NEWPORT AVENUETELEPHONE:
(714) 544-4431
CITY:TUSTINSTATE: CAZIP CODE:
92780
CAPACITY:78CENSUS: 34DATE:
06/01/2023
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Director Rebekah BayTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Children were not adequately supervised by staff
INVESTIGATION FINDINGS:
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On 06/01/23, Licensing Program Analyst (LPA) Chan conducted an in-person investigation to deliver findings regarding the above complaint allegation. LPA met with Director Rebekah Bay and conducted a tour of the facility, and census was taken. Observed at the time of the visit was a total of 34 preschool children and 4 staff members.

A review of the Facility Personnel Report Summary on 06/01/23 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 05/09/2023, the regional office received a complaint alleging children were not adequately supervised by staff.

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20230509170640
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: GRACE HARBOR CHURCH AND SCHOOL
FACILITY NUMBER: 300603522
VISIT DATE: 06/01/2023
NARRATIVE
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During the investigation on 05/17/2023, LPA Chan conducted interviews with staff, observation of children in care, and reviewed incident reports. On several occasions during this investigation, LPA attempted to call parents of the child (C1) who allegedly was injured. There were other children reported to have allegedly received injuries while in care. LPA attempted to call parents of children who were included in the allegation, however there was no response from any.

On 05/17/2023, 05/19/23 and 05/22/23, LPA again attempted to contact and interview 3 parents. Only 1 responded and no concerns related to the allegation with regards to staff not adequately supervising children.

On 05/17/23, 4 of 4 facility staff were interviewed regarding allegation. Staff interviewed stated they were not aware of any unexplained injuries sustained by any day care children. For any injury that occurs, a notification is sent out to parents through Procare app or by text message in a timely manner. There is a cellphone policy in place that staff are aware of and trained on. The policy is Cellphones are only used for Procare and should not be used for any other purpose or personal use. Staff interviewed denied using the cellphone for personal use when supervising children. There may have been occasion(s) when a staff was seen using a cellphone, however there is no way to determine if this was for Procare or personal.

On 5/18/2023 preschool children on the playground were assessed and interviewed 4 children. None of the children were showing outward injuries. When the children were asked about getting injuries in school, children stated they get band-aids from the teacher. None of the children expressed getting seriously hurt while in care or needing more than a band-aid.

Due to inconsistent statements obtained, and information did not corroborate allegations, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

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SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20230509170640
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: GRACE HARBOR CHURCH AND SCHOOL
FACILITY NUMBER: 300603522
VISIT DATE: 06/01/2023
NARRATIVE
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In the areas that were evaluated, NO deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

Exit interview was conducted. The report was reviewed and discussed. The Notice of Site Visit was posted. Facility Director Rebekah Bay was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door.

The director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. First level appeal is directed to Regional Manager, address is above on the report. The COMPLAINT INVESTIGATION REPORT (LIC 9099) was provided to the director.

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SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3