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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300606107
Report Date: 06/10/2025
Date Signed: 06/10/2025 03:17:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Alma Castro
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250402105454
FACILITY NAME:IRVINE UNITED CHURCH EARLY CHILDHOOD CENTERFACILITY NUMBER:
300606107
ADMINISTRATOR:ROSALES, IRMAFACILITY TYPE:
850
ADDRESS:4915 ALTON PARKWAYTELEPHONE:
(949) 733-0228
CITY:IRVINESTATE: CAZIP CODE:
92604
CAPACITY:61CENSUS: DATE:
06/10/2025
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:Director, Sheila Rafat-SaintTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff yelled at child in rough, angry, demanding tone
Child disclosed the teacher tried to grab child with force
INVESTIGATION FINDINGS:
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On 6/10/2025, Licensing Program Analyst (LPA), Alma Castro, conducted an unannounced subsequent visit to the facility to deliver the findings for a complaint that was initiated on 03/17/2025. LPA met with director, Sheila Rafat-Saint and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 27 children and 8 staff.

On 04/02/2025, the Orange County Regional Child Care Licensing Office received a complaint with the allegations listed as: (1) Staff yelled at child in a rough, angry, demanding voice and (2) Child disclosed the teacher tried to grab child with force.
On 04/03/2025, LPA made an unannounced visit to the facility and interviewed staff. Facility representative provided LPA with staff and children sign in/out sheets, children’s roster and other pertinent documents.

Continue to 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20250402105454
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: IRVINE UNITED CHURCH EARLY CHILDHOOD CENTER
FACILITY NUMBER: 300606107
VISIT DATE: 06/10/2025
NARRATIVE
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During investigation, LPA conducted observations on the interactions between facility staff and children in care during playtime on 04/03/2025 and 06/10/2025. LPA interviewed five (5) staff, contacted seven (9) parents, but only four (2) responded and were interviewed. LPA attempted to conduct child interviews, but they are not eligible to be interviewed due to age.

Regarding allegation (1) Staff yelled at child in rough, angry, demanding tone, during LPA’s observations on 04/03/2025 and 06/10/2025, LPA observed staff speak to children in a gentle tone, following positive discipline guidelines. Five (5) out of five (5) interviewed staff stated that they have not witnessed staff yell at children in rough, angry, demanding tone.

All interviewed staff provided consistent statements regarding healthy mealtime procedures and positive interactions as outlined in the teacher-student relationships training . LPA attempted to conduct children’s interviews, but they did not qualify to be interviewed. All interviewed parents did not disclose any concerns regarding the above allegations.

Regarding allegation (2) Child disclosed the teacher tried to grab child with force, LPA conducted observations on 04/03/2025 and 06/10/2025, LPA Castro observed staff engage and interact with children in a gentle manner. LPA interviewed five (5) staff, all interviewed staff denied witnessing any staff grabbing children in care with force.

All interviewed staff provided consistent statements regarding positive discipline guidelines. The facility also has a no tolerance policy for teachers using physical punishment, psychological abuse or coercion as outlined in their Classroom Observation checklist. LPA contacted nine (9) parents, but only two (2) responded and were interviewed. LPA attempted to conduct children’s interview, but they did not qualify to be interviewed.

Continue to LIC9099-C

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20250402105454
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: IRVINE UNITED CHURCH EARLY CHILDHOOD CENTER
FACILITY NUMBER: 300606107
VISIT DATE: 06/10/2025
NARRATIVE
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The Orange County Regional Child Care Licensing Office has investigated the complaint alleging that (1) Staff yelled at child in a rough, angry, demanding voice and (2) Child disclosed the teacher tried to grab child with force. Based on the information gathered from LPA’s interviews, observations and record reviews, although the allegations may have happened or is valid, there was not a preponderance of evidence to prove the alleged allegations: (1) Staff yelled at child in a rough, angry, demanding voice and (2) Child disclosed the teacher tried to grab child with force, did or did not occur, therefore the allegations are unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the director, Sheila Rafat-Saint.

End of Report.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3