300606476-1-29-2025-06-CC-MMAE-DE9LA5-20250226073430

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300606476
Report Date: 01/29/2025
Date Signed: 01/29/2025 10:26:00 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/13/2024 and conducted by Evaluator Anna Francesca Chan

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20241213111303

FACILITY NAME:	GRACE HARBOR CHURCH AND SCHOOL		FACILITY NUMBER:	300606476
ADMINISTRATOR:	REBEKAH BAY		FACILITY TYPE:	830
ADDRESS:	12881 NEWPORT AVENUE		TELEPHONE:	(714) 544-4431
CITY:	TUSTIN	STATE: CA	ZIP CODE:	92780
CAPACITY:	16	CENSUS: 14	DATE:	01/29/2025
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Director Rebekah Bay		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Staff left day care child in a soiled diaper for an extended amount of time.
Staff retaliating against day care child.

INVESTIGATION FINDINGS:

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On 1/29/2025, at 9:30AM Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection to deliver findings of the investigation initiated on 12/17/2024. Upon arrival, LPA met with Director, Rebekah Bay. LPA informed director of the purpose of visit and was led on walkthrough of the facility and a census was taken. LPA observed 4 staff and 14 infant children.

A review of the Facility Personnel Report Summary shows all facility staff or individuals who require caregiver background checks have received a criminal record clearance and a child abuse index clearance or an exemption clearance.

The Department received a complaint on 12/13/2024 alleging staff (1) Staff left day care child in a soiled diaper for an extended amount of time and (2) Staff retaliating against day care child.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20241213111303

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GRACE HARBOR CHURCH AND SCHOOL	FACILITY NUMBER: 300606476
	VISIT DATE: 01/29/2025

NARRATIVE

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LPA Anna Chan and Olivia Meza interviewed staff at the facility. (1) Staff interviewed stated they follow diaper changing routine which is every 2 hours or as needed, and staff stated they log every diaper change in their Procare app. Staff stated they routinely check diapers for infants and toddlers throughout the day. (2) Staff redirect children during challenging behavior, and they have an open communication with children’s authorized representatives.

Based on daily diaper log review, document shows diaper change times, and staff follows a diaper schedule and logs any diaper changes.

Based on record review, the facility follows Parent Handbook, and reports incidents or ouch reports to parents and documents incidents.

On 12/17/24, LPAs observed staff talk and communicate appropriately to children during indoor activities and in the play yard. LPAs observed staff would redirect a child to a different toy if a friend were already playing with the toy, or redirect to another activity.

None of the parents interviewed disclosed any information that supported the allegations.

Based on interviews conducted and records reviewed, the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations were UNSUBSTANTIATED.

An exit interview was conducted with Director, Rebekah Bay. The Notice of Site Visit was posted during the visit. The director was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First-level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2025

LIC9099 (FAS) - (06/04)

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