300610629-12-13-2023-06-CC-JHAN-D73SKM-20240711135655

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300610629
Report Date: 12/13/2023
Date Signed: 12/13/2023 02:25:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/16/2023 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20231116125005

FACILITY NAME:	SADDLEBACK COLLEGE CHILDREN'S CENTER		FACILITY NUMBER:	300610629
ADMINISTRATOR:	MCCORD, KRISANNA		FACILITY TYPE:	850
ADDRESS:	28000 MARGUERITE PARKWAY		TELEPHONE:	(949) 582-4582
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92692
CAPACITY:	100	CENSUS: 61	DATE:	12/13/2023
		UNANNOUNCED	TIME BEGAN:	01:10 PM
MET WITH:	Krisanna McCord		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not follow expulsion procedures

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 11/21/2023. LPA met with Director Krisanna McCord to deliver complaint findings. LPA observed 50 preschool age children along with 6 preschool age staff and 11 toddler option children with 3 staff in a separate classroom.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During the visit, it was determined the facility is operating within its licensed capacity and within compliance with staffing ratios.

The Orange County Child Care Office received a complaint 11/16/2023 with one allegation (1) Staff did not follow expulsion procedures.

Continue to Page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 12/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20231116125005

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SADDLEBACK COLLEGE CHILDREN'S CENTER	FACILITY NUMBER: 300610629
	VISIT DATE: 12/13/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Page 2

During the investigation, LPA interviewed the reporting party (RP), interviewed staff, interviewed parents, and reviewed documentation.

On 11/21/2023 LPA interviewed the reporting party (RP) who stated their child (C1) was expelled from the childcare center without notice. RP also stated the childcare center did not follow their admissions procedure and contract.

On 11/21/2023 LPA reviewed the Admission Agreement, Parent Handbook, and Contract that was signed by the parent/guardian of C1. In the admissions agreement it reads “If the child’s behavior becomes inappropriate or endangers any other child/children and /or him or herself, or if the child requires ongoing one-on-one supervision or if the child is assessed to be beyond the staff’s expertise to deal with behavior, the parent will be asked to withdraw the child from the program. All efforts to find alternative care and services will be offered.”

On 11/21/2023 LPA reviewed documentation showing staff provided two separate Saddleback College Child Development Center Accident reports that was sign by the parent/guardian of C1 and an ongoing record of behaviors. The reports show C1 was physical with a child and physical with a staff member at the childcare center on separate occasions. A third report was reviewed showing C1 became physical with another child causing that child to have swelling to the back of the head.

On 11/21/2023 staff provided LPA an email showing they provided the parent/guardian of C1 other possible care services but the parent told the staff a different source would be helping with finding alternate care.

On 12/13/2023 parent interviews were conducted via phone call. LPA reached out to 10 parents and out of 10 parents, 3 parents were able to be interviewed. All parents interviewed stated they received the admissions agreement and parent handbooks during enrollment.

Continue to Page 3

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 12/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/13/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20231116125005

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SADDLEBACK COLLEGE CHILDREN'S CENTER	FACILITY NUMBER: 300610629
	VISIT DATE: 12/13/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Page 3

Based on LPA’s observation of documentation, staff interviews, and parent interviews, the complaint alleging (1) Staff did not follow expulsion procedures is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report was reviewed with Director Krisanna McCord. Notice of site visit was given and must remain posted for 30 days. Failure to comply with the posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 12/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/13/2023

LIC9099 (FAS) - (06/04)

Page: 3 of 3