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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300610629
Report Date: 06/20/2024
Date Signed: 06/20/2024 09:12:33 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/16/2023 and conducted by Evaluator Dean Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20231116125005
FACILITY NAME:SADDLEBACK COLLEGE CHILDREN'S CENTERFACILITY NUMBER:
300610629
ADMINISTRATOR:MCCORD, KRISANNAFACILITY TYPE:
850
ADDRESS:28000 MARGUERITE PARKWAYTELEPHONE:
(949) 582-4582
CITY:MISSION VIEJOSTATE: CAZIP CODE:
92692
CAPACITY:100CENSUS: 61DATE:
06/20/2024
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Tracey Magyar TIME COMPLETED:
09:35 AM
ALLEGATION(S):
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Staff did not follow expulsion procedures
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 11/21/2023. LPA met with Assistant Director Tracey Magyar to deliver complaint findings. LPA observed 50 preschool age children along with 6 preschool age staff and 11 toddler option children with 3 staff in a separate classroom.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During the visit, it was determined the facility is operating within its licensed capacity and within compliance with staffing ratios.

The Orange County Child Care Office received a complaint 11/16/2023 with one allegation (1) Staff did not follow expulsion procedures.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 06-CC-20231116125005
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SADDLEBACK COLLEGE CHILDREN'S CENTER
FACILITY NUMBER: 300610629
VISIT DATE: 06/20/2024
NARRATIVE
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During the investigation, LPA interviewed the reporting party (RP), interviewed staff, interviewed parents, and reviewed documentation.

On 11/21/2023 LPA interviewed the reporting party (RP) who stated their child (C1) was expelled from the childcare center without notice. RP also stated the childcare center did not follow their admissions procedure and contract.

On 11/21/2023 LPA reviewed the Admission Agreement, Parent Handbook, and Contract that was signed by the parent/guardian of C1. In the admissions agreement it reads “If the child’s behavior becomes inappropriate or endangers any other child/children and /or him or herself, or if the child requires ongoing one-on-one supervision or if the child is assessed to be beyond the staff’s expertise to deal with behavior, the parent will be asked to withdraw the child from the program. All efforts to find alternative care and services will be offered.”

On 11/21/2023 LPA reviewed documentation showing staff provided two separate Saddleback College Child Development Center Accident reports that was sign by the parent/guardian of C1 and an ongoing record of behaviors. The reports show C1 was physical with a child and physical with a staff member at the childcare center on separate occasions. A third report was reviewed showing C1 became physical with another child causing that child to have swelling to the back of the head.

On 11/21/2023 staff #1 (S1) emailed LPA stating S1 was gathering information for parent #1 (P1) about other possible care services for P1, including Care.com and Shine Learning Alliance, but when P1 stated in an email that CUSD would be helping P1 find alternate care, S1 offered to continue to work with them as needed.

S1 was unable to provide documentation showing P1 was provided with referrals including Care.com and Shine Learning Alliance as mentioned in the email dated on 11/21/2023.


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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20231116125005
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SADDLEBACK COLLEGE CHILDREN'S CENTER
FACILITY NUMBER: 300610629
VISIT DATE: 06/20/2024
NARRATIVE
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LPA reviewed an email from P1 dated 11/8/2023. P1 email mentions they are still working with CUSD on C1 goals but did not mention CUSD would be helping P1 find alternate care for C1.

Per Assembly Bill 2806, programs shall maintain documentation of referrals and follow-up made to ensure the families are connected to the appropriate resources.


On 12/13/2023 parent interviews were conducted via phone call. LPA reached out to 10 parents and out of 10 parents, 3 parents were able to be interviewed. All parents interviewed stated they received the admissions agreement and parent handbooks during enrollment.

Based on LPA observation, documentation, staff interviews, and parent interviews and information received from reporting departments, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 Division 12, are being cited on the attached LIC 9099-D.


Exit interview conducted and report was reviewed with Assistant Director Tracey Magyar . Notice of site visit was given and must remain posted for 30 days. Failure to comply with the posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights were explained. The Assistant Director was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20231116125005
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SADDLEBACK COLLEGE CHILDREN'S CENTER
FACILITY NUMBER: 300610629
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/20/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/20/2024
Section Cited
HSC
1596.893c(a)(b)
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(a) The department shall consider, in determining whether to issue a citation or impose a civil penalty under any provision of this chapter to a child daycare facility that contracts with the department or the State Department of Education, whether the child daycare facility is in the process of complying with Section 8489.1 of the Education Code or Section 10491.1 of the Welfare and Institutions Code.

(b) A child daycare facility may appeal a citation or civil penalty issued by the department that is related to the behavior of a child, including the actions of the facility or its staff related to the behavior of a child, if the facility is in the process of complying with Section 8489.1 of the Education Code or Section 10491.1 of the Welfare and Institutions Code. The department shall withdraw all citations or civil penalties upon the presentation of evidence by the facility that it was in the process of complying with Section 8489.1 of the Education Code or Section 10491.1 of the Welfare and Institutions Code.

This requirement was not met by:
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Assistant Director stated they plan on appealing.
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S1 being unable to provide documentation showing P1 was provided with referrals including care.com and Shine Learning Alliance as mentioned in the email dated on 11/21/2023.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2024
LIC9099 (FAS) - (06/04)
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