300610697-2-18-2026-06-CC-THOO-DRM26U-20260224160742

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300610697
Report Date: 02/10/2026
Date Signed: 02/18/2026 09:35:43 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Karen Navar

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20251209093518

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER INC.		FACILITY NUMBER:	300610697
ADMINISTRATOR:	LOPEZ, AMERICA		FACILITY TYPE:	850
ADDRESS:	2839 VILLA REAL DRIVE		TELEPHONE:	(714) 637-2022
CITY:	ORANGE	STATE: CA	ZIP CODE:	92867
CAPACITY:	67	CENSUS: 35	DATE:	02/10/2026
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Director-America Lopez		TIME COMPLETED:	10:10 AM

ALLEGATION(S):

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Staff did not prevent a child from harming other children in care.

INVESTIGATION FINDINGS:

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* This is an amended version of the original report dated 2/10/2026. *

On 02/10/2026 , Licensing Program Analyst (LPA), K. Navar conducted an unannounced complaint inspection for the purpose of delivering findings. This is a continuation of a complaint inspection initiated on 12/11/2025.

Upon arrival LPA met with director America Lopez and was led on a tour of the facility both inside and outside. LPA observed a total of 35 preschool children along with 4 staff.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios. Continue to page 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 06-CC-20251209093518

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.	FACILITY NUMBER: 300610697
	VISIT DATE: 02/10/2026

NARRATIVE

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On 12/09/2026, the Orange County Child Care Office received a complaint alleging: Staff did not prevent a child from harming other children in care. The Reporting Party (RP) stated there has been ongoing safety issues in the 2-year-old classroom over the past several weeks involving repeated behavior from Child 1 (C1), that has resulted in harm or risk to other children. While the day care staff’s efforts are appreciated these recurring issues must be addressed.

During the investigation, LPA toured the facility on 12/11/2025, 01/14/2026, conducted classroom observations, obtained documents; Personnel Report LIC500, Children’s Roster, Family Brochure, Staff Handbook, Behavior Plan, Children’s names who have transitioned from infants between October-December, and conducted 4 (four) staff interviews (S1-S4), children did not qualify to be interviewed due to limited vocabulary,

During facility inspection on 12/11/2025 LPA conducted classroom observations in the younger 2’s classroom and observed 1 (one) staff supervising/caring for 10 (ten) children in the carpet area using props as they read a book to the children. Children were engaged and listening to the story. Once the story was completed Staff 1 (S2) set up a Lego activity at the tables and ensured children were engaged in the activity by talking with them and showing them the different Legos. Once children were engaged S1 walked to the changing table and changed a diaper. During diaper changes Staff 1 (S2) kept watch of the children and provided feedback to the children while they were engaged in the activity.

On 01/14/2026 LPA conducted a second inspection and observed younger 2’s classroom in the carpet area. 2 (two) staff were present and 9 (nine) children. 1 (one) staff was holding a tambourine and calling out the children’s names as they would stand up, they would dance and then sit down, the other 1 (one) staff in the classroom was at the diaper changing table changing diapers.

Continue to page 3.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 02/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 06-CC-20251209093518

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.	FACILITY NUMBER: 300610697
	VISIT DATE: 02/10/2026

NARRATIVE

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LPA interviewed 4 (four) staff (S1-S4) that stated they provide care and supervision to children by keeping watch on them at all times. 4 (four) staff interviewed stated if they did witness a child who was experiencing behaviors that need adult guidance they would intervene in positive ways by; redirecting the child, shadowing the child, giving the child small task, partnering with the parent, and if they (staff) see a child has repeated behaviors that needs adult guidance that they would create a behavior plan with the parents that can help the child with different types of support. 3 (three) staff interviewed stated there is an app that staff use called My Path that gives staff different ideas or activities to support children in the classroom. 4 (four) interviewed staff stated that there has been a recent group of children that has transitioned from the infant programs’ toddler classroom into the preschool program younger 2’s classroom. 4 (four) staff interviewed stated that these children are getting acclimated to a new environment/routine. 3 (three) staff interviewed stated there have been challenges in the classroom and that they have been working on it by observing the group of children, rearranging the classroom to fit the children’s needs, and that staff are working with the children to adapt to the new routine and that it is getting better. 4 (four) staff interviewed stated that if a child did injure another child while in care that each family; the child who injured and the child who received the injury would receive a report detailing the incident without giving names of the children to keep it confidential.

LPA received a written declaration from S4 with the strategies they have used while the Two’s classrooms have been experiencing children transitioning in the classroom and out of the classroom. S4 stated that there has been ongoing support with additional staff to help support children to learn the new routine, and additional staff during transition time to support supervision, and they are documenting consistent behaviors into My Path to help with support.

4 (four) interviewed staff stated they have supported C1 with behaviors that need adult guidance by providing C1 with positive redirection, shadowing, and partnering with C1’s parents. During LPAs’ observations on 12/11/2025 LPA observed C1 at the tables with a group of kids engaged in activity. During transition to playground LPA observed S3 ask C1 to be line leader and to hold the clip board as they walked. C1 entered the playground with S3 and S3 stayed close enough to C1 to provide intervention if needed (shadowing). S4 stated that C1 is on the older side in the younger 2’s classroom and will be transitioning out soon.

Continue to page 4.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 02/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 06-CC-20251209093518

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.	FACILITY NUMBER: 300610697
	VISIT DATE: 02/10/2026

NARRATIVE

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During records review, LPA obtained and reviewed a daily schedule, Child time family handbook that included topics on transitions and positive behavior support, reviewed current behavior plans, attendance log with names of the children who transitioned from infant programs toddler classroom into preschool 2’s classroom, employee handbook that described performance and expectations for staff.

LPA attempted to interview 4 parents, and 4 parents called were unable to interview.

Based on LPA observations, interviews, and records review; the preponderance of evidence standard has not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation of Staff did not prevent a child from harming other children in care did or did not happen; therefore, the allegations is UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Director America Lopez. The Director was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00.

End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 02/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 4